Review Time
Terrible. Can't use website for live tickets. App looks functional but when try to log in, no continue button. Tried help chat function but can't get an actual person, just the same AI nonsense repeated. Tried reinstalling twice, still not functioning. Luckily going to event with a friend so accessing tickets on her phone. I won't buy event tickets that use this site in the future. I would give no stars if it were possible
I purchased a Stevie Wonder ticket which was an accessibility ticket due to health reasons. I wasn’t able to drive a total of 500 miles to the concert. I tried for about six weeks to contact you with no effect so unfortunately wasn’t able to attend. I have written to you hoping I’d get a refund but it looks like your policy is not to give refunds Even if I’ve been offered a ticket for next year on the Saturday would’ve accepted that but even disabled people sometimes don’t get treated right …
I ordered tickets, paid a fee and the tickets were supposed to be emailed to me nearer the time. I'm assuming this is why we pay the booking fee. The tickets never showed so I had to chase AXS via their customer support which requires a new registration/login. When I finally got to a chat window host it was resolved promptly but it was disappointing I had to do the chasing.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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