Name: uk
Telephone: 000000000
Rating: 4.1

Hayley Guest

AVOID. AXS will NOT pay after you sell tickets with them

I am still waiting for my money after I sold tickets with your company. I sold the tickets back in April for an event taking place on 16/09/25. 10 working days later I get an email telling me the payment bounced due to "incorrect card details" - my details are correct on your site.Every week since then I have been told the same pathetic excuse of 'I have raised this with finance and you will get paid Friday' - I have been told this for the last 4 WEEKS!!! And I STILL haven't received my money. I have sent countless emails and spoken to numerous people on the online chat who are useless and refuse to stray from their script to help. One of your agents even closed down my chat when trying to get my own money back!! What a cheek.I got told at the start of this week that by this morning my money would be paid, and it's still not in my bank yet. I have sent numerous emails chasing this, asking for updates all week to ensure I had the money today and I have just been ignored.Absolutely disgusting service. You are refusing to pay what's rightfully mine, and I will be seeking legal advice and taking action.

Date of experience: Oct 17, 2025

Stuart Guest

6 months ago

My issue was dealt with swiftly

My issue was dealt with swiftly, and professionally. Very clear in how to help me and made what was a stressful scenario for myself, a breeze to sort

Date of experience: Oct 17, 2025

Stuart Bell Guest

6 months ago

Quick response

Quick response to change my email address and helpful advice to get it up and running.

Date of experience: Oct 17, 2025

customer Guest

6 months ago

Milad

Milad was very helpful and courteous with all of my queries re ticketing, seating, & accessibility for one ticket holder. Carried out what they said they were going to do. Then kept me in formed of what they had done so that our visit to the Arena will run smoothly

Date of experience: Oct 16, 2025

irfana abubaid Guest

6 months ago

The service is prompt

Great support when I needed it

Date of experience: Oct 16, 2025

Victoria Guest

6 months ago

System wasn’t responding, but now resolved

System wasn’t responding. I contacted the venue directly and the issue was resolved. I’m first to say my IT skills are below par, but I had tried the options and once I had the venue look at the issue, system worked. Colosseum staff are excellent.Thank you

Date of experience: Oct 16, 2025

Consumer Guest

6 months ago

Exceptional

The high level professionalism I experienced in relation to expertise , communication, understanding and willingness to advise and help was just exceptional . AXS are blessed to have such amazing staff.

Date of experience: Oct 16, 2025

Anna F Guest

6 months ago

Good customer service

Has some confusion with booking tickets, submitted a request which Holly responded to. Clear communication, understanding of the situation and resolved the issue for me. Couldn’t have wished for a better response.

Date of experience: Oct 16, 2025

Daniel Rees Guest

6 months ago

Scam!

These guys are terrible with their customer service. I have been ignored for over an hour on live chat.They say they have sent and resent my tickets, but this simply has not happened.Running out of options now, I will have to contact my credit card company and possibly even the police, as I feel I have been scammed.