Review Time
This is an utterly hopeless platform.horrifically glitchy to search for and buy tickets. It will identify you as a bot for looking at it the wrong way or daring to refresh the page. Congratulations! You've made the process of buying tickets so utterly horrific that I yearn for the halcyon days of doing battle with the touts and scalpers.
I purchased tickets for an event which were badly advertised on the website. After multiple attempts to speak to you via Facebook, your pop up on your website and email, I finally got through to your customer service team and to Francesca. She was amazing, so helpful, knowledgable and quick to reply, a breath of fresh air. I can’t thank her enough for the work she did and she personally has improved my view of this company tremendously- but I would recommend caution if ever purchasing with them again. Thank you Francesca.
Bought a resale ticket which never showed up on app, tried log out and back in but now says invalid email and password even after successful reset. Customer support chat are useless I follow all their instruction and when they realise they can't help they disappear im fuming and £45 down for what
Worst platform to try and book tickets. Impossible to navigate quickly and easily for popular artists. When you select your seats (which is a faff) and add to your basket and go to checkout within 3 seconds the tickets are “gone” and then it will tell you you are acting like a bot with more than 1 window open even when you haven’t!!! Waste of time even attempting to get tickets.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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