Name: uk
Telephone: 000000000
Rating: 4.1

Esta Rowlands Guest

Shantay was 10/10

Shantay was so pleasant helpful and friendly she made the ordering of accessible tickets very easy, was very informative, she had a lovely way about her and was very patient with me. I wasn't rushed even though I know there was a big queue behind me 😍 thank you Shantay 10/10

Date of experience: Oct 16, 2025

Becca Guest

6 months ago

Absolutely appalling experience

Absolutely appalling experience trying to get tickets over three different release dates. Each time, selected two tickets from a variety available only to be told no longer available when checking out. This happened EVERY SINGLE TIME and with EVERY SINGLE TICKET SELECTED.Clearly the bots are able to use the platform as the resale tickets are in abundance already.Awful experience for true fans.

Date of experience: Oct 15, 2025

Kelly Collins Guest

6 months ago

Bot blocked 🚫

Bot blocked 🚫 Annoyed at getting bot blocked. However, Ashir @customer services was very helpful. I felt like everything was tried to sort out my account. Eventually had to wait out the time lock but Ashir explained every step.

Date of experience: Oct 15, 2025

Olga Pastushenko Guest

6 months ago

I had troubles with log in

I had troubles with logging-in into my account. But online chat helped patiently with trying multiple actions to refresh my account and i was able to log in. Big Thanks to Farren!

Date of experience: Oct 15, 2025

Michaela Guest

6 months ago

Typo's cause delay

It took a few days to respond but the operative, Chelsea was great and with a little bit of investigation the issue was sorted. Lesson learnt always check you've typed your email correctly!

Date of experience: Oct 15, 2025

Al higgs Guest

6 months ago

10 days to get payment for re sold…

10 days to get payment for re sold tickets and have the balls to take £9.45 as customer connection fee whatever the f that is stay away from this company can’t wait to get MY money will never use again

Date of experience: Oct 15, 2025

Sanjoy Dey Guest

6 months ago

I had a wonderful experience

I had a wonderful experience. I bought five tickets for a concert. I wanted to transfer 1 ticket to my friend. Somehow my friend has seen the ticket in his email inbox, but he couldn't get the ticket. I was trying to get axs help . Finally they have solved the problem very very quickly. Its amazing.

Date of experience: Oct 15, 2025

Joyce Guest

6 months ago

Quick response knew exactly what the…

Quick response knew exactly what the problem was and resolved it. Your AI Chat is not good and finding your customer service number was very difficult but once found the person dealing with my query was excellent

Date of experience: Oct 15, 2025

customer Guest

6 months ago

It's impossible to get AXS working with…

It's impossible to get AXS working with mobile data (complaining about Fair fan experience) even before the event to make sure all needed tickets are accessible and are working fine. How can i know that this will work on the entrance of the venue at Stockholm (Mumfords and Sons concert) this November?? Im not local, will travel from Latvia, so this experience is bad already. Edit: Contacted support and explained that there are too many requests from same IP and therefore it assumes im I a bot. Latter on conversation, support said that issue is because im on Latvia (and therefore have more strict rules on accessing app) and when I will be on Sweden, it all be ok. Will keep this rate low as this isn't how things should be handled.

Date of experience: Oct 15, 2025

BCH Guest

6 months ago

Steep 10% booking fees applied

Steep 10% booking fees applied, AXS have just created a monopoly whilst offering next to no value add in the booking process.Cutting out the likes of Ticketmaster and internalizing those margins themselves, shameful!