Name: uk
Telephone: 000000000
Rating: 4.1

Gavin Stokes Guest

6 months ago

Chat response

Initially had problems getting a chat reply, but was resolved

Date of experience: Oct 02, 2025

Chris Benham Guest

6 months ago

Quick and Efficient Service

I was having problems accessing the App and obtaining my tickets for a forthcoming concert the agent Lennon quickly grasped my problem and resolved it professionally and quickly.

Date of experience: Oct 02, 2025

Petra Guest

6 months ago

Very helpfull live chat

Very helpfull live chat with an employee. My problem was an incorrect telephone number added to my account so I couldn’t verify when trying to login. This was sorted very quickly.

Date of experience: Oct 02, 2025

Paula Guest

6 months ago

Fantastic service

Date of experience: Oct 02, 2025

Helen Strudwick Guest

6 months ago

Really helpful and friendly person

Really helpful and friendly person, who sounded as if nothing was too much trouble

Date of experience: Oct 02, 2025

Tina Watkins Guest

6 months ago

Mona was very understanding

Mona was very understanding of our problems with access - difficult for someone without a disability to comprehend. She sorted the problem and found a solution. Great work.

Date of experience: Oct 02, 2025

TT Guest

6 months ago

Holly sorted my long overdue issue in…

Holly sorted my long overdue issue in minutes - so grateful!

Date of experience: Oct 02, 2025

Amadeu Outeiro Barber Guest

6 months ago

Really fantastic

Really fantastic, wonderful

Date of experience: Oct 02, 2025

Anon Guest

6 months ago

great customer service

Milad helped me on the accessibility line with great customer service. very helpful.

Date of experience: Oct 02, 2025

JENNY Steel Guest

6 months ago

Last customer service person helpful…

Last customer service person helpful and sorted issue. However took 4 customer services chats, over 45 mins. Each time in chat had to exit chat to follow instructions and therefore unable to return to chat when issue not resolved, meaning had to go through all chat process again. Only last chat was it explained that advice was NOT related to ovo arena app (despite initiating chat in ovo app) but to axs app!! This should have been identified earlier and also app should be clearer. Very frustrating experience.