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4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%
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Filtered Reviews

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Review Time

Des Reid
Excellent customer service from Kat

Excellent service and the customer service operator Kat was more than helpful in such a short space of time .

5
Date of experience: Oct 02, 2025
Thirza
Sympathetic and responsive

Sympathetic reply to my email explaining why I couldn't use the tickets I had bought, for an event on my birthday. Quick response and able to exchange for another date. So efficient and helpful! Really impressed. Marie - thank-you!

5
Date of experience: Oct 02, 2025
Craig Jenkinson
Fantastic customer service

Fantastic customer service. Had a query that Lennon assisted me with ease and compassion making sure that my needs as a disabled customer was met every time. Great asset for the company.

5
Date of experience: Oct 02, 2025
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Cheryl Brooks
swift and politely dealt with our…

swift and politely dealt with our access needs.

5
Date of experience: Oct 02, 2025
Linda
Samantha was very helpful

Samantha was very helpful. She managed to find my tickets. I was thinking I would not able to go to the concert.

5
Date of experience: Oct 02, 2025
Marin Narska
I have tried to log in to may account…

I have tried to log in to may account for a week and all I can see is that my phone number is either not valid (but it is!) or Ups, something went wrong, try again. Customer support is robot who suggested to contact via e-mail. I have done it two times but nobody answered.

1
Date of experience: Oct 01, 2025
Annie Burnett
Chasing Tickets and Good Advice Given

Chatted with Kat today re tickets I'm expecting for Sat 4 October. She explaned very well how the App works and what to expect, hopefully her advice is accurate!

5
Date of experience: Oct 01, 2025
Don Thorpe
******Rip-Off ****** Bought two tickets…

******Rip-Off ****** Bought two tickets through these rip-off merchants costing £45 and was charge another £12 in booking fees, transaction fees and rip-off fees. What does this firm do to justify these fees.

1
Date of experience: Oct 01, 2025
Becky A
Email Typo Resolved

I contacted Customer Service requesting help after realising that there was a typo in the email address I had submitted when making my booking. The representative was really helpful at resolving the issue and had my confirmation with me in under an hour - excellent service, thank you Farah!

5
Date of experience: Oct 01, 2025
Mr Kevin Goulding
Good customer service

Quick response sorted issue in mins

5
Date of experience: Oct 01, 2025
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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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