Name: uk
Telephone: 000000000
Rating: 4.1

daniel roberts Guest

I have autism and I'm a wheelchair user…

I have autism and I'm a wheelchair user I struggle to communicate and joe/ joseph was very patient and respectful to my needs and actually went above and beyond to get the answers I needed and came back with a better solution that I have never been offered...Really appreciate everything you did thank you so much

Date of experience: Oct 03, 2025

tony Guest

6 months ago

Live chat with AXS…

I had a live chat with you as I had not received my tickets. Your handler checked the system and apparently i had entered a wrong email address which they corrected. My tickets than arrive on the AXS app. Brilliant

Date of experience: Oct 03, 2025

Mark Guest

6 months ago

I had some tickets not displaying

I had some tickets not displaying. Customer services sorted the issue out promptly.

Date of experience: Oct 03, 2025

Gabriel Ciolan Guest

6 months ago

After two days of trying to access my…

After two days of trying to access my tickets and trying to contact customer service with no success, they’ve sent me again my tickets, randomly without answering my queries. On Sunday at 6pm. When the event started. Of course I’ve missed it and lost my money as they don’t do any refunds. I did find this experience very unpleasant and I wouldn’t recommend them.

Date of experience: Oct 03, 2025

C.O. Guest

6 months ago

unhelpful customer service

Very frustrating and unhelpful customer service. I have been unable to access my tickets, and then even my account. I have been going round in circles for a week trying to get support with no help

Date of experience: Oct 02, 2025

Musiqualclass Guest

6 months ago

Fabulous Support for Accessible Needs!…

I spoke with a wonderfully supportive advisor called Kat, what an absolute angel! She went above and beyond to support my accessible needs and to search for tickets that were suitable for me! What an outstanding service and what an asset she is to the service!

Date of experience: Oct 02, 2025

Chris Benham Guest

6 months ago

Quick and Efficient Service

I was having problems accessing the App and obtaining my tickets for a forthcoming concert the agent Lennon quickly grasped my problem and resolved it professionally and quickly.

Date of experience: Oct 02, 2025

Helen Strudwick Guest

6 months ago

Really helpful and friendly person

Really helpful and friendly person, who sounded as if nothing was too much trouble

Date of experience: Oct 02, 2025

Paula Guest

6 months ago

Fantastic service

Date of experience: Oct 02, 2025

Petra Guest

6 months ago

Very helpfull live chat

Very helpfull live chat with an employee. My problem was an incorrect telephone number added to my account so I couldn’t verify when trying to login. This was sorted very quickly.