uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Luresha Jemina Corbett
Shantay

Shantay, had excellent customer service and was very helpful

5
Date of experience: Oct 28, 2025
Kym O'Shea
Speedy Resolution

I contacted AXS via email as e-tickets I had purchased for an event in 3 days time were yet to arrive and show in my AXS app. I received a prompt response from Shantay and, after looking into my query, the issue was resolved very quickly and within a few hours the tickets had appeared. Shantay was helpful and helpful and resolved the issue in a professional and timely manner.Thank you! :)

5
Date of experience: Oct 28, 2025
Florence
fast and very kind!

fast and very kind!

5
Date of experience: Oct 27, 2025
Ashir was amazing!!

Ashir was amazing!!! I was having issues accessing my account due to a problem with my email address. I needed to change the email associated to access my tickets and Ashir on the live chat was amazing. It all got sorted in about 10 minutes once I had sent off proof of identity - great customer service :)

5
Date of experience: Oct 27, 2025
Excellent response to my query

Excellent response to my query. It was the first time I had used this booking service and I didn't input my email address correctly. I panicked when I didn't receive a confirmation of the tickets so contacted customer service. Despite a message saying they were busier than usual at this time I was contacted promptly by SAJ who corrected my email and made sure the confirmation was sent.

5
Date of experience: Oct 27, 2025
Great Service

My request was dealt with very promptly

5
Date of experience: Oct 27, 2025
cliente
A prompt solving for the problem with…

A prompt solving for the problem with the app

5
Date of experience: Oct 27, 2025
Kendo
Rip-Off sharks...extortionate booking fees.

Bought three tickets for Count Arthur through AXS and was charged £20 in fees. How can you justify this extortionate amount in fees. What do you actually do for these fees? Fees are just another money making racket to squeeze more money out of people. This is 1/5 or 20% of the total amount. Almost the price of another ticket. What a rip-off. !!!! Will not be booking anything in the future through these sharks.!!!

1
Date of experience: Oct 27, 2025
My previous experience with AXS was…

My previous experience with AXS was terrible until Veronique took my case and made sure I received a transfer for the tickets I sold few months before.

3
Date of experience: Oct 26, 2025
Nicola
Farren was kind and helpful thank you

Farren was kind and helpful thank you

5
Date of experience: Oct 26, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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