Name: uk
Telephone: 000000000
Rating: 4.1

Emma Guest

Ashir was really helpful

Ashir was really helpful. I had written my email address in wrong when buying tickets so I got worried that I couldn't see them. He helped me and changed the email straight awayThanks

Date of experience: Oct 29, 2025

Katie O’Brien Guest

5 months ago

Extremely easy to use service and very…

Extremely easy to use service and very helpful staff my issue was resolved within minutes

Date of experience: Oct 29, 2025

Camilla Guest

5 months ago

Quick Help Response Time

Saj was able to fix my issues logging into my account within an hour of me sending a help desk request. Super quick and easy and now I can view my tickets

Date of experience: Oct 28, 2025

Liv Guest

5 months ago

Super helpful and quick in a crisis

Date of experience: Oct 28, 2025

Luresha Jemina Corbett Guest

5 months ago

Shantay

Shantay, had excellent customer service and was very helpful

Date of experience: Oct 28, 2025

Kym O'Shea Guest

5 months ago

Speedy Resolution

I contacted AXS via email as e-tickets I had purchased for an event in 3 days time were yet to arrive and show in my AXS app. I received a prompt response from Shantay and, after looking into my query, the issue was resolved very quickly and within a few hours the tickets had appeared. Shantay was helpful and helpful and resolved the issue in a professional and timely manner.Thank you! :)

Date of experience: Oct 28, 2025

PAUL BIFFEN Guest

5 months ago

Fast response from AXA once I finally…

Fast response from AXA once I finally worked my way round as to how to get through to themNot easy process Maybe make it more obvious

Date of experience: Oct 28, 2025

Zenka Bradley Guest

5 months ago

Excellent customer service from Mona

I typed an incorrect email address and thought I had lost 3 expensive tickets. Mona at customer services fixed my mistake quickly with great correspondence....I'm so relieved!

Date of experience: Oct 28, 2025

Mae Guest

5 months ago

AXS, I hate what you have become

AXS, you went from being one of the best for purchasing tickets to, dare I say, worse than TicketMaster. Two times now I tried to purchase tickets for 2 different shows, and twice I was identified as a bot even though I had 1 tab open, cleared my cookies, deleted my browsing history, did not refresh the page, used only 1 device, etc. I did everything that was recommended to do by YOU and others. Before joining the queue, your website verified me as a real fan/person/user, not a bot, and yet the second I choose a ticket, I am flagged either as a bot or it says that my session has expired, even though it has been 1 minute into my turn to purchase. You pride yourself on protecting the fans, yet you give enough time for scalpers to get the tickets and resell them at 2x the face value. How come no available tickets on your website, but viagogo has thousands of tickets at a crazy amount of money. I am so sick of your company, Ticketmaster, Viagogo, O2 Priority and every huge ticket provider for ruining concert experience and making it into one of the most toxic cultures nowadays. I have been going to concerts since I was 15, and to see something that is supposed to be a fun, exciting and unforgettable experience become a capitalist money grab makes me sick. Now every time I have to purchase a ticket for a show I feel sick. I hate how difficult it has become to enjoy concerts. AXS sort it out.