uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Mr Connor
Really good experience today

Really good experience today, Aniko was very helpful and everything was resolved quicky.

5
Date of experience: Sep 24, 2025
Andrew Tripp
Fast response

Fast response. I emailed late in the evening and got a reply first thing in the morning. Problem solved, fast and efficiently thanks to Aniko.

5
Date of experience: Sep 24, 2025
Ann Harwood
Tickets not arrived for a concert

I had not received tickets for Busted v McFly tickets. I chatted with William and it was sorted out promptly and with no messing.Thanks William

5
Date of experience: Sep 24, 2025
Emilia perozzi
perfect

top ! everything was perfetc and i hope they did resolve my problem

5
Date of experience: Sep 24, 2025
Shirley La Costa
i tried to purchase tickets through the…

i tried to purchase tickets through the Live Nations link for the 26 and 27 February. Everytime i queued and selected my seats but it wouldn't let me purchase them. Said they were no longer available.

1
Date of experience: Sep 24, 2025
Paul Culley
Very Helpful

Aniko did a great job and was very helpful

5
Date of experience: Sep 24, 2025
Tracy Millard
Very helpful agent

Very helpful agent. However I was on the phone 59 minutes before it was answered

5
Date of experience: Sep 24, 2025
Paulette
Quick and helpful response!

Had a really quick and helpful response from Saj as I was have logging in issues to both the AXS and O2 Venue Apps which he resolved without any problem. Many thanks, Saj!

5
Date of experience: Sep 24, 2025
Pauline giezekamp
Cannot get through on any of the…

Cannot get through on any of the telephone numbers for them. Tried webchat - awful. Trying to resell my tickets through their app, cannot go further than putting in my personal details. Awful!

1
Date of experience: Sep 24, 2025
johanna Twigg
As an overseas customer I found CHAT very frustrating and stressful.

Once I sent an email re my issue Sandra from AXS was amazing :A prompt replyCourteous An easy guide as to how to rectify the issue Then the issue was rectified all within 5 working days -( the time difference Australia).

5
Date of experience: Sep 24, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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