Name: uk
Telephone: 000000000
Rating: 4.1

Chiara Sacco Guest

6 months ago

helpful assistant

My helper (Sundas) was understanding, efficient and super helpful! i was able to buy my tickets thanks to them!

Date of experience: Sep 22, 2025

Jen Guest

6 months ago

Saima - A credit to AXS

My review is for Saima who has just taken my telephone call to book accessible tickets and, for her, I give 5 stars! She was extremely polite and she persevered with a challenging booking that included 2 Nimbus cards for essential carers and a telephone payment system that would not accept my card at all. I found the hold time to get through to the access line unbearably long (over an hour) and I was unable to book online as we had two access tickets in our booking which the online system doesn't allow. I found the payment processing challenging as it was an American not UK system so wanted me to press the £ sign not # (I think this is why the payments were failing) BUT... once through, Saima was so gracious, so kind and incredibly patient through all the challenges. I was, after 3 calls and having held for almost an hour for each one, getting quite stressed but Saima took that stress away and made sure we got the tickets we wanted.Saima is a credit to AXS and a blessing to the company and those she serves. Thank you Saima.

Date of experience: Sep 22, 2025

K-Ann Allen Guest

6 months ago

Holly was extremely sufficient and was…

Holly was extremely sufficient and was able to sort out my problem in no time very helpful!

Date of experience: Sep 22, 2025

Adam R. Brown Guest

6 months ago

Great at troubleshooting my situation

Great at troubleshooting my situation. Thanks for the assistance!

Date of experience: Sep 22, 2025

Jennifer Dugan Guest

6 months ago

Error in my order rectified promptly.

I booked tickets and chose the matinee performance in error. On receiving my confirmation email I noticed my mistake and contacted AXS UK via the contact form on their website and the next working day my error was rectified and my tickets swapped over. I was very impressed by the prompt service I received.

Date of experience: Sep 22, 2025

Jamie Sheen Guest

6 months ago

So straight forward.

So straight forward.Thank you so much Farren

Date of experience: Sep 22, 2025

James Wren Guest

6 months ago

Holly made it it so simple and was very helpful on sorting my issue out.

Holly made it o

Date of experience: Sep 22, 2025

Cliff Jordan Guest

6 months ago

Very Helpful

Holly was able to sort my problem first time with no effort involved. I had forgotten to update my address so she highlighted this for me when we went through security. I would recommend AXS customer services based on my interaction today

Date of experience: Sep 22, 2025

Rosana Guest

6 months ago

AXS customer support on Facebook

Contacted AXS via Facebook and issue was resolved within 24hrs. That's remarkable! Well done Manny!

Date of experience: Sep 22, 2025

Christopher Smith Guest

6 months ago

a disgraceful IT failure leaves no chance to attend am so angry about the situation i am…

i am so angry about the situation i am in. i have bought and paid for tickets for Obama on Wednesday. when i booked the tickets i accessed the O2 app so i could download the tickets. today, i wasd unable to access the app. when i tried to reset my password [because the correct password was not accepted so i had no choice] i was STILL UNABLE TO ACCESS MY TICKETS THAT COST £800!!! i am unable to contact anyone at 02 until 9 tomorrow but I am in meetings ALL DAY and have no number to call - this is simply unacceptable to me