Name: uk
Telephone: 000000000
Rating: 4.1

Olivia S Guest

Wrong email on order

I was stressing so much about losing tickets due to my iPad glitching meaning the wrong email was put on the ticket purchase. Aniko AXS was amazing in proving, quick and efficient customer service, whilst being thorough and friendly. 11/10

Date of experience: Sep 23, 2025

Jay Guest

6 months ago

I had an absolutely wonderful… Lily!

I had an absolutely wonderful experience with Lily at AXS! From the moment she responded to my inquiry, she was professional, friendly, and incredibly helpful. She listened patiently to my issue, explained everything clearly, and went above and beyond to make sure it was resolved quickly.What really stood out was her genuine care and attention to detail—something that's rare to find these days. It felt like I was speaking with someone who truly valued my time and wanted to help. Thanks to Lily, what could have been a frustrating situation turned into a smooth and stress-free experience.Kudos to AXS for having such a fantastic representative on their team. Thank you again, Lily!

Date of experience: Sep 23, 2025

Maia Glover-Watts Guest

6 months ago

Really pleasant experience

Really pleasant experience( after a long wait!) very helpful person - clear explanation of everything . Delighted to have got tickets . Hooray!!

Date of experience: Sep 23, 2025

Sophie Johnson Guest

6 months ago

Aniko was very helpful

Aniko was very helpful - they refunded my tickets after being told 5 minutes before hand by William they are unable to do this even though I had only purchased my tickets less than 24 hours ago - also due to an issue on AXS website - thank you Aniko

Date of experience: Sep 23, 2025

Rachel Guest

6 months ago

Friendly professional staff

Date of experience: Sep 23, 2025

Deborah Guest

6 months ago

Super Service …

I was unsure what to do as I hadn't used my card before. The lady was kind and helpful and very patient with me.

Date of experience: Sep 22, 2025

Archie Guest

6 months ago

fixing a mistake

I was helped with a mistake i made and made the correction seamless. I really appreciated the work they did and how fast they did it.

Date of experience: Sep 22, 2025

Mary Guest

6 months ago

Advisor replied promptly with helpful…

Advisor replied promptly with helpful guidance to resolve app issue. When this did not work first time around, gave further guidance which did resolve issues,

Date of experience: Sep 22, 2025

Tammy Guest

6 months ago

Concert tomorrow - no tickets - no customer support at all - disgraceful!

Absolutely the worst customer experience possible. Concert tomorrow, tickets bought months ago. Not delivered. Couple of exchanges on X where they told me to do what I had already done. Still no tickets in my App and customer services just dumped my query - no reply for the last 2 hours. Have absolutely no way of getting the tickets. Curious!