Review Time
Had an excellent experience booking tickets with the accessibility team at Eventim Apollo, Hammersmith. The gentleman I spoke with went above and beyond - he was exceptionally patient and understanding of my neurodivergence. Not only was he polite and knowledgeable, but he also took extra time to search for information beyond his standard duties. He explained everything thoroughly and made the booking process comfortable. Really appreciate this level of customer service. Successfully booked tickets for December's show and can't wait to attend. 5/5 stars for outstanding accessible customer support.
Once I finally got over the fact there was no UK Contact Telephone number, I joined the chat queue (number 49), and waited for about 20 minutes and once I was greeted by the assistant, the issue was resolved in a matter of minutes. Panic over, it was just a spelling mistake on my address which was spotted and rectified. I appreciate these companies are busy with lots of contact and so I don't mind waiting, as long as they are thorough and efficient once you are connected, and these guys were!
Nibrus made the difference today!! I’d like to sincerely thank you for your patience and kindness during our call. I was trying to understand the layout of the area, and your calm, clear explanations made a big difference. You took the time to guide me without rushing, and your helpful attitude really stood out. It was a pleasure speaking with someone so professional, patient, and understanding. Thank you again for your support it was greatly appreciated!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
