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4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%
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Filtered Reviews

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Review Time

Josee
Good customer service

My query was resolved quickly for me and I'm happy with the outcome. Many thanks!

5
Date of experience: Sep 19, 2025
customer James Rayani
great

great . Thanks.

5
Date of experience: Sep 19, 2025
Steph
Very helpful booking accessible tickets

Jake was really helpful in helping me secure accessible tickets for an event as I was having difficulty online and was having trouble calling the accessibility number. Thanks so much, really appreciate your help! :)

5
Date of experience: Sep 19, 2025
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Darin Ashman
Changing my email address

I needed to change my email address & “Marie” was very helpful, polite & professional.

5
Date of experience: Sep 19, 2025
Sophie
Fast and effective

Therese was fab. Super helpful without any judgement or hesitation and extremely informative. Best online customer service I have received in a while. My query was responded to in about 20 minutes, which is amazing considering you can wait a week sometimes with other companies! I felt very reassured that my issue was fixed so quickly. Thanks.

5
Date of experience: Sep 19, 2025
Marc Hande
Impossible to use

Impossible to use. Flagged as bot before even logging in, flagged again due to fraudulent card details (supposedly), flagged again for weird IP. I'm convinced that AXS does not want to sell tickets. Supposedly staff are looking into my issue, but with the ongoing internal lack of communication between departments I highly doubt I will ever get a resolution to my issues and will just have to go to the venue itself to buy a ticket instead.

1
Date of experience: Sep 19, 2025
Sarah
Excellent customer service

Milad was brilliant at being able to answer my questions and guided me through the steps I needed to do with patience and clarity.

5
Date of experience: Sep 18, 2025
Reece Sargeant
They hide everything in small print to…

They hide everything in small print to make visually impaired people like me submit to their disgusting T&C's!!!!!!! Strongly recomend ..... well literally ANYTHING else

1
Date of experience: Sep 18, 2025
ambika krishnasami
Sajida was very helpful with resolving my booking issue

Sajida was very helpful with resolving my booking issue .Thank you

4
Date of experience: Sep 18, 2025
Samantha Galbally
Really helpful and friendly

Really helpful and friendly

5
Date of experience: Sep 18, 2025
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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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