Review Time
Worst ticket site ever, been in a que for 5 hours for tickets, each time I get in it either says oh no somethings wrong and puts me back to the start or the few times I manage to get in I pick 2 tickets and then it says there no longer available so I move to next section in arena try pick another 2 tickets then it says I'm a bot and kicks me off, thought ticketmaster was bad..
My 5 stars are for Aniko who has been super helpful to help me obtain a refund for an event I couldn’t attend with my sisters due to me now having cancer and not being well enough to go.When I first contacted AXS the person I was speaking to refused to really help even considering the circumstances. Just told me I had to wait to sell them and there was no other options. However I contacted them again (not being able to lose the money) and Aniko was so helpful. I sent over a letter confirming my condition and that I wasn’t allowed to go and he resolved it straight away with understanding and kindness. I’m truly grateful thank you.
It took me a while to find out how to contact AXS by live chat, and once I did I joined the chat but was 56th in the queue. I was a little concerned by this initially, but I stayed in the queue and it went down reasonably quickly.Anyway, once through to an operator, my problem was solved very quickly. I could not have wished for a more speedy resolution to my issue.My operator was called Aniko and was professional and knowledgeable. My minor query (a phone number change) was sorted out in a jiffy and I could not be happier with my experience using the AXS live chat.One very happy customer here!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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