Review Time
I bought a smoking machine (FM01).Arrived early, but not working.Error: "Oil Tank Mismatching".After a little insistence, they solved the problem.I waited a while but in the end I have my working device, as I wanted, and this is the most important thing by the end
I ordered a tripod 9 days ago. It still hasn’t shipped. Checked in with their support and it took them two days to get back to me just to find out they didn’t disclose the product was back ordered anywhere in the order process and asked if I want to wait another 1-2 months to get it. Terrible customer service and bad business practices. The product I ordered was for my business and I put my trust in Ulanzi - they dropped the ball and now I have to scramble to find an alternative.
The Ulanzi 40w RGB par is a very well built light that can do many jobs in studio or on location. Our 6light kit will likely be among the first items to brought to the set on any given project. And it comes at a great price. I'll add that Ulanzi customer service is very good.
I purchased three products (a power cable, a reflector, and a suction cup). The quality was inconsistent, and the customer service was the worst I have ever experienced. They refused to provide a prepaid return label, ignored my refund requests, and tried to pressure me to close my PayPal dispute with manipulative emails.In the end, I only got part of my money back thanks to PayPal – not because Ulanzi helped. I still paid high return shipping costs and wasted time.This company does not respect customers, does not follow fair return policies, and uses dishonest tactics. Avoid at all costs.Update:Ulanzi replied here on Trustpilot asking me to email them. But it is the same support service @ ulanzi.com that I already contacted many times without any help. Their public reply is misleading – privately they refused to solve my case. In the end, PayPal had to step in and rule in my favor. Customers should be aware that Ulanzi’s Trustpilot replies do not reflect their actual service.
I ordered two producta early August. I followed up and was horrified deloveru would be over 3 weeks (that was shocking in todays age). By then i would have travelled AND left rhe house I was living at. I tried to redirect early on (the ap showed it was in the US of all places) but was told too late. I asked for a refund and was told when the products are returned. So i did not get the products i paid for and the new tenant has not returned. A complete waste of money. There was no option for zero or minus.
Requested to return a product following their return policy on Sept 2nd. Received a reply offering a lousy 5% refund to keep the product. Replied, requesting return authorization. No reply, authorization or mailing address. Don’t spend your money with this group, shady at best. Policy says, no questions asked for returns. Sept 8th, still nothing…..
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Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
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