Review Time
Very helpful customer service. After my package became stuck inDHL sorting center, Ulanzi customer support was actively trying to help and after concluding, that DHL has lost my package, they offered to send the order again for free (even though, they didn't have to do so, since it was not their fault, that DHL lost the parcel).
I had a great experience with Ulanzi.Their customer service was fast, professional, and very efficient my issue was resolved quickly without unnecessary delays. It’s clear that they truly care about their customers.I’m also very happy with the inflatable LED panels. They are well-designed, practical, and extremely useful for video production.Reliable company, quality products, and excellent support. Highly recommended.I’ve been working as a film and TV cameraman for over 20 years shooting films, TV programs, travel and reality shows, running a YouTube channel, and creating ads for social media. I also teach photography and video production, so I know exactly what good lighting should be like.These inflatable LED panels are a really well-thought-out tool lightweight, easy to use, reliable, and well-built. A great solution for professional work.
I have purchased a AM18 microphone.The product has excellent sound quality, however here are the problems:- I'm not able to download the files recorded in the internal storage.- Ulanzi does not make available firmware updates for the product anywhere. For both issues, I have checked the user's manual, website and contacted the support and they respond with non-sense comments.I still recommend the product if you don't mind being outdated with your firmware, don't need to use the internal storage and don't need good customer support.
This review is not a product review - it is more important. It is about customer service. I recently had an issue that I sent to Ulanzi. I received a prompt reply and excellant service which solved my issue promptly and to my complete satisfaction. Such customer service is rare these days and speaks highly of this company. Dennis
I’ve been using the ULANZI VL49 light for over a year, and it’s been incredibly useful for photography and video. The brightness is excellent, and the portability is a big plus. Even though my unit recently had an issue, ULANZI’s customer service went above and beyond to help — truly impressive support. Highly recommend!
I've been ordering Ulanzi products directly from their website since September 2024, with a total purchases exceeding $1200. Their prices are excellent, and I consistently received free shipping to RO (EU) within two weeks, which is impressive given it's from CN. One of my recent orders was delayed for over 20 days due to battery shipping regulations, with the package stuck at the carrier's facility. I reached out to customer support (service email), and they kept in touch throughout, typically replying within a day. I really appreciated their responsiveness and willingness to help resolve the issue. I'll definitely continue using their direct-to-consumer site.
My new favorite travel tripod. I purchased the Falcam Carbon Fiber R-141k and absolutely love it! I love the easy to use 1/4 turn to release the legs, the center column design and ease of use is superb. The overall design of the tripod is beautiful, very sturdy and light weight for travel...folded up in its well designed pouch it will fit in my carry on luggage bag. Ulanzi's customer service is also great, very communicative and easy to work with. I highly recommend Ulanzi and this tripod.
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Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
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