Review Time
I've had and experienced three Ulefone products, two phones and an Armor pad. So I think I'm justified in saying that they are not only slow and difficult to reboot or restart (and you'll have many instances of having to do so) but also have an alarming tendency to freeze and even brick out for miserably ever after (two gone, one left to go). If you are unfortunate enough to have bought one or more of this company's devices, be particularly wary of any of their junk updates which seem to trigger or accelerate these "unfortunate” events. If you are lucky enough not to have experienced the trials and tribulations of owning a Ulefone - DON'T!
I have nothing but great things to convey regarding the Armor 26 Ultra.Lives up to its features and specs.Customer service is a bit slow through their email contact but they do eventually respond.I'm looking forward to future phones with this manufacturer.
I bought a phone, it was defective, I wrote to all support services at once, I waited for a response for 6 months, the response killed me: completely irrelevant, I wrote again, they answered immediately, asked for information and details about the purchase, they said yes, we agree that the phone is defective and that it needs to be replaced and that's all the conversations ended, if you bought a device from them and it is defective, you will never return either the money or another phone.
I must echo a previous one star review. This company offers zero support if you have any issues post-purchase. Ulefone Note 18 Ultra bought 07/08. SIM tray snapped. Emailed service centre and was simply directed to the Service Centre app on my phone which is useless. Will never buy another ulefone product. Ever. Neither should you.Addendum added 17/09The fingerprint scanner hardware has now stopped working. Atrocious stuff. AVOID AT ALL COSTS. Addendum added 30/09Ulefone have agreed to send me a new SIM tray but at a cost of ＄30!!! Yeah right. I repeat AVOID AT ALL COSTS.
I had a warranty issue with my phone (Power Armor 14 pro) I was a bit worried about sending my phone to China ( I'm in Australia) They notified me on the phones arrival and updated me on it's progress. It was returned very quickly with the issue fully resolved , they even replaced my screen protector. Ten out of ten very happy with the service. This is my third Ulefone and it's the first time I've had a problem
I recently bought a Ulephone Armour 22. I am in South Africa and live a fair distance from Johannesburg, too far to drive to return a phone. I've only had it a month and it does work, so far. However the nearest "support" center is RuggedSA in JHB. When I got it it had a balloon that appeared at the bottom of the screen over the key pad (if you were using it) confirming your last command, or "Call ended" whatever, bottom line you couldn't see the keyboard to type, couldn't swipe or tap it away, it just stayed there. I contacted RuggedSA by phone and their "support" told me it was an android issue and that "I wanted my Ulephone to be like my Samsung". I couldn't accept that the android developers would allow this, so I sent emails to them and they said they had "escalated" the issue. A week later still no reply, so I emailed again, no reply. Then I phoned and asked for the MD and was put through to supposedly the 2IC, he promised to come back to me and never did. I phoned again, and again was put through to management, again a promise and again no followup. Eventually with Google I found the solution to the problem. It was a setting that didn't appear in the settings menu but when you searched for it it appeared. It was set to 2 minutes, I deactivated it and problem solved. I then sent the link to RuggedSA advising them that I had solved the problem and after all that they replied "Glad your phone is working now". No apology as to how I was treated, no thanks for solving the problem that they couldn't, just have a nice day! I should have spent the extra money and bought another Samsung, at least they have support centers everywhere and their support knows what they are doing! Buy Ulephone and be prepared for stress!
My phone was mounted to a motorcycle, the speed was locked to 100KM/H and that was my riding speed when my phone dismounted from the frame and fell on to the road I used both breaks to stop immediately and for the first time in my life experienced steering wobble. I fell with around 30km/h off my bike and found my phone in perfect condition with minor but visible scratches on the surface. That speed and I saw my phone tumblering on highway behind me in every corner it had it hit extrfemely hard on the road. If you dont believe me now I can show you photos of my phone. If it survive that, it survive many things. Perfect !! I am so shocked by the durability of stupid plastic that is on the cover.. Thats NOT plastic.. I dont know what it is, but it is SICK tough!!
Even I was suspicious at the beginning about the brand and products, I decided to try one phone. I started with Armor 23, returned after few days. Low camera capabilities, no great performance. After that, I bought the Armor 25T. A great phone, I truly recommend. Balanced performance, good thermal camera, very nice pictures, great night vision pictures. I used it more than 8 months w/o any problems. After that I have just bought Armor 28, interested in specifications. It is very expensive and , having for almost a week now, I can say is overrated. Good components, still to be improved in performance. But even with this, it is a quality phone and if you can manage the almost half a kg, maybe it deserve...when the price will be also half. I always buy the phones from local dealers to avoid service delays or problems having 2 years guarantee. Previously, I was a fan of CAT phones. CAT is dead, now I read a lot to change the provider and the only options for me were Sonim or Ulefone. Sonim is also a great company with the greatest custom service but the phone are still far behind regarding performance..so I found Ulefone more updated on this aspect with good reviews and good phones.
I have the Armor 22, and works great everything works fine, but the phone is fallen directly on the fingerprint sensor and that is dead now.So I contacted Ulefone directly per E-mail, they tried to help to reset the phone and all this, but finally they told me to send in to the nearest service so they asked where I live...... sent them the info back, but after this never heard again from them.So one thing the phone is not bad, but when you want a rugged phone that have real service behind it don't buy Chinese phones. Buy some makes from Japan or US.Ohh one thing after a year usage the phone is slower and slower the Android 13 on this phone is a worthless crap, don't buy this phone better say don't buy from this company.
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