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4.6
4.6 Based on 160 reviews

Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-ma...

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Average Rating

4.6

/
5

160 Reviews

5 Star
85%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
9%

Filtered Reviews

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Review Time

Gilbert Coleman
Orlando to Dubai nonstop.

Orlando to Dubai nonstop both flights were on time, smooth and easy, even for the 14 hours each way

5
Date of experience: Aug 05, 2022
Reewon83
Really enjoyed the flight...very…

Really enjoyed the flight...very smooth....staff courteous and friendly. customer service excellent...I would recommend Emirates ...

5
Date of experience: Aug 04, 2022
Lenny
Emirates best company ever

From entering the Emirates lounge to boarding the plane .This company excells it self absolutely fantastic 👏 well done .We had economy seats with plenty of leg room for a 24 hour flight to Australia. All drinks free , No plastic cutlery and even when the lights went out the ceiling had little diamonds that looked like stars.The only thing I can fault them for is me and my husband sat near the toilet door, after around 12 hours of people coming back and too every time the door opened we kept getting a pong.

5
Date of experience: Jul 31, 2022
Colin Lewis
The best flights I have used so far

The best flights I have used so far. The plane is very big and spacious. My kids did not feel the 13 hours straight journey. The staffs were very respectful. The entertainment system A+. Food wonderful.

5
Date of experience: Jul 30, 2022
Leslie Turner
First time I booked and was very…

First time I booked and was very pleased with the Service Provided

5
Date of experience: Jul 12, 2022
Josephine Hughes
Amazing flight experience

I had an amazing flight experience. Great customer service. The flight attendants were caring and attentive and looked amazing in the wonderful uniform. … very sophisticated. I loved it…. I wish i would have been able to take a picture with one of the air hostesses but i did not want to impose… i was also too shy to ask! Kudos, to the skilled pilots who got us safely to Dubai and return to Toronto… i appreciate them! On arrival to Dubai i was met by a emirates associate who assisted me through customs , the airport transfer to hotel to the check in process in Toronto as well in Dubai was hassle free. A very postive experience all aroundWell done!

5
Date of experience: Jul 06, 2022
I used Emirates Vacations to book…

I used Emirates Vacations to book travel to Bali …..the prices was amazing …customer service was a bit mixed The airport staff needs a little more training because you get mixed messages then you are brushed off if you ask for more information (JFK) Inflight experience was good exceptional on all legs of the vacation ….the hotel used on this vacation ….customer service went over and beyond….overall I will definitely use Emirates Vacations in the future ….I will not let the JFK team damage my views. Sometimes the wait time to speak to an agent was extremely long but the customer service once you speak to someone was exceptional.Email response sometimes was also a bit long and inconsistent

4
Date of experience: Jun 25, 2022
Bradley Powell
Excellent price, long wait time on phone

The vacation package was excellent and very well organized. However, making any changes to your reservation is extremely difficult. I even had trouble paying for the remaining balance of the package and had to wait a long time on the phone. Still I think it was worth the price.

4
Date of experience: Jun 20, 2022
Hodierna B.
extremely responsive and…

The team is extremely responsive and helpful, and I fully trust their recommendations.

5
Date of experience: Jun 19, 2022
Jonnie Long
Be aware from this company

Be aware from this company, emirates vacation is different than emirates airlines.Never book with them.They are very unprofessional and never honest. I’m still waiting for $4382 that they charged me on February 27th because they overbook my return flight and they couldn’t get me on the flight because of their unprofessional mistakes and the unprofessional people.And it’s impossible to speak to representative.Below is the email that I received from them on March 2nd The agent promised to credit me within a week .Today is April 4th and still nothing Dear Mr Rami SalhaWe are very sorry to hear that you have had to cancel your travel plans with Emirates Vacations.Please find attached your cancellation invoice, refunds due to you will be issued within 25 working days.Thank you once again for your original booking with Emirates Vacations and we would be delighted to assist you with any future travel arrangements.Best regardsThe Emirates Vacations Team

1
Date of experience: Apr 05, 2022

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Business Details

  • Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.
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  • email ekhcustomerrelations@emirates.com
  • call 18553581505
  • language https://emiratesvacations.com/us_en

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