Review Time
ChatGPT has always been helpful, I appreciate the personal touch it offers, and even humor at times. This time I needed help planning a press release for my recently published Memoir. It gave me a complete outline of local organizations to contact, wrote emails, and even posters for my events, all of which I can use for reference, while creating them with my own words. It gave me suggestions for every step of the way. I am very pleased with the service. And the price is right!
The claim that you can continue using the service until the end of the period after cancellation is false. The token limitations are significantly lower than what you receive with a direct subscription. Obtaining a refund is a frustrating experience, as communication is only through an automated email system that repeats the same questions. It makes one question if the leadership is automated as well. Additionally, you cannot access your account information on their website.
I specifically inquired about the deep research feature before making my purchase. The support team assured me it was available and even compared it to other platforms' capabilities. However, after completing the transaction, I found the feature was nonexistent. I reached out multiple times for its exact location or a screenshot. The responses from support were vague, suggesting I check analytics or insights, indicating they were unaware of its existence. When I sought a refund for a promised feature that wasn't delivered, they cited a "non-refundable policy." This approach undermines consumer rights; you cannot sell something that isn't real and deny refunds. **What occurred:**
- Pre-sale: "Yes, deep research is available like others"
- Post-sale: Feature absent, no definitive answers
- Refund request: Denied with a generic policy excuse **Outcome:** I am initiating a chargeback for misleading advertising. Save your money. For genuine deep research capabilities, consider other platforms that actually deliver on their promises. **Update:** Support continues to provide generic responses without addressing the main issue or proving the feature's existence.
I attempted to cancel my subscription numerous times. When I finally reached someone, they requested 6 digits of my card number for a refund, which seems unusual for most companies. I expressed my discomfort with this request, noting they should already have my payment details, but received no response. After reaching out again, I was informed that their policy does not allow for refunds, even though I had requested cancellation months prior. Despite explaining my situation, there was no reply or exceptions made. They have unfairly taken two payments of £29 from my account without returning them, despite my earlier cancellation request. I don't typically write negative reviews, but I feel compelled to do so because of their lack of assistance and responsiveness, especially since I really need this money right now. I am quite upset, to be honest. If the service reaches out to resolve this issue, I would be willing to remove this review. If not, it will remain.
The customer service is solely managed by an AI agent that keeps asking the same questions without resolving the issue of my refund after an incorrect charge. I canceled my subscription within 24 hours of using the service, as clearly stated on the website (about €1.07 per day). However, €29.99 was charged to my account, which is both wrong and unacceptable. This unexpected charge has put me in a difficult situation: I need to call a company today before 17:00 for a freelance job interview. I have already completed five assessments for this role, and due to this charge, I might lose this opportunity because my phone line is blocked. This problem arose directly from the erroneous billing. I am urgently requesting that the refund be processed today. I have sent the required verification details over ten times to the automated agent, yet I keep receiving the same repetitive questions, causing further delays. Moreover, my card information was retained and charged even after I canceled the subscription. Keeping and charging card details post-cancellation is unusual and raises serious concerns. After informing the AI agent that I would report this to consumer protection, I received no further responses, and my card information remains stored. I will never use this service again; it feels like a scam.
The individual in question serves as an Assistant Professor at a prominent university in Ethiopia. His qualifications include a Master's degree in TEFL and a Bachelor's degree in English Language Teaching, along with a minor in Amharic. Currently pursuing a PhD, he has a diverse background, having held various roles such as ELIC Coordinator and lecturer at different educational institutions, in addition to positions within the local educational office. He possesses a strong foundation in English Language Education, computer skills, particularly with AI tools, and research capabilities, evidenced by multiple publications in international journals and a refereed handbook. His commitment to research has earned him recognition as a Global Scholar.
I was focused on designing a business logo, and the process has involved meticulous attention to my concepts and vision, enhancing it beyond my initial ideas. It feels like collaborating with a partner, exchanging thoughts until we arrive at a result that truly satisfies me.
Hello Support Team, I hope this message finds you in good spirits. I am writing to request a refund for my recent purchase. I would be grateful if you could confirm the cancellation of my subscription and initiate the refund process. If you require any further information to complete this request, please let me know. Thank you for your assistance, and I await your response. Best regards,
Customer
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