Review Time
Touring Spain, the tailgate of my 4x4 Mercedes Benz GLC would open to the top and then immediately come down with great force. This was very dangerous and could have caused me serious injury.From Spain, I contacted my local MB dealership in Leeds. Spoke to a guy called Boz in their service department and was told that to change the hydraulic supports would take 1 hr 30 mins labour & including parts would cost £362.76.Nearby in Spain was a garage, so I went there and was told that they could do the work. It was a 10 minute job. They enquired from MB about the hydraulic supports.Delivery to the garage would be the next day.The total cost including the 10 minutes labour & parts would be 127 euros, about £108.What a difference with the £362.76 which I was quoted by MB at Leeds. Indeed the Spanish garage was about £255 cheaper!Mercedes Benz will say "Ah yes, but we use genuine MB parts".My reply is that I was there when the Spanish garage phoned MB to order the parts.The time taken to change the 2 hydraulic supports was just under 10 minutes; far removed from the 90 minutes quoted by the Leeds MB dealership.Is it any wonder that MB in the UK is in decline.They are losing out to BMW, Audi and other far eastern prestige marques.Mercedes Benz, in my opinion, is no longer a prestige make of car.I say this becausemy list of complaints include the Anglicised pronunciation of European locations.[Frequently totally inconprehensible] on the MB Comand Navigation system. On previous models I have owned the pronunciation was acceptable.So my question to MB is why the deterioration into a mostly totally incomprehensible garble on a newer model?Doesn't a senior MB executive monitor these things prior to the release of a new model?The fabric of the driver's seat wore to a hole after only 60,000 miles.MB of Leeds took photos, said they would call me back, but failed to do so.I have had Vauxhalls & Fords where the seat fabric has lasted far longer!The Ad Blue system failed costing me over £600 to put right.And now the excessive proposed charge by MB of Leeds for changing the hydraulic tailgate supports.The Spanish garage did the job in under 10 minutes.The 90 minutes quoted by MB of Leeds for a 10 minute job, surely stinks of potential fraud and the public should be made aware. Maybe MB will take the opportunity via Trustpilot to publicly explain the difference in times quoted for this job.MB in the UK charge prestige prices for vehicles that are no longer a prestige marque.What's more MB do not reply to comments on social media.This is surely the sign of a company in decline, but still too arrogant to reply to critisism.I shall be taking my custom elsewhere and would urge others to kick this former prestige motor manufacturer into touch.Ola Källenius, Chief Executive of Mercedes Benz please take note.
Read before you get involved I made an investigation to have the anti-collision check my appointment was at 9am I dropped the car off and was told it would be ready between 4 and 6pm I actually came back at 4 no one touched the car I asked them why they said they w'll check and they left for about 25 minutes I ask customer service again they said unfortunately we won't be able to check the car today I got angry I was working all day a wasted my day I told them I was going to give a bad review about the service she told me to wait a little bit she actually came back she said I asked my manager he said you have two options either come and wait they can start working on my car tomorrow or in a week without any loaner car or care I asked to return the key and I won't come back again even the branch manager didn't care that I was going to give a bad review I hate giving a bad review but imagine booking an appointment 2 weeks in advance and waiting a whole week they won't care about your review guys don't waste your time
Read before you get involved I made an investigation to have the anti-collision check my appointment was at 9am I dropped the car off and was told it would be ready between 4 and 6pm I actually came back at 4 no one touched the car I asked them why they said they w'll check and they left for about 25 minutes I ask customer service again they said unfortunately we won't be able to check the car today I got angry I was working all day a wasted my day I told them I was going to give a bad review about the service she told me to wait a little bit she actually came back she said I asked my manager he said you have two options either come and wait they can start working on my car tomorrow or in a week without any loaner car or care I asked to return the key and I won't come back again even the branch manager didn't care that I was going to give a bad review I hate giving a bad review but imagine booking an appointment 2 weeks in advance and waiting a whole week they won't care about your review guys don't waste your time
I recently purchased a new car from Mercedes-Benz of Cheshire Oaks and I couldn't be happier with my experience. From the moment I made my initial enquiry, the staff were incredibly welcoming and attentive. My salesperson, Rick Gunby, took the time to understand my needs and helped me find the perfect vehicle.The entire process was smooth and transparent. I was walked through all the vehicle features, ensuring I felt comfortable and informed.Rick even took the time to follow up after my purchase to ensure everything was going well with my new car.Overall, I highly recommend Mercedes-Benz of Cheshire Oaks. Their excellent customer service and knowledgeable team made my experience enjoyable and stress-free. I'm thrilled with my new car and grateful for the fantastic service!
Tried to buy a Mercedes from their Stratford Upon Avon branch, Worcester, Coventry and now Cheltenham. All of them are obnoxious, rude and totally incompetent. Complained to Mercedes HQ and they are just as incompetent Unbelievable when trying to purchase an almost £60k vehicleIt's nowonder nobody wants to buy a Mercedes anymore
Tried to buy a Mercedes from their Stratford Upon Avon branch, Worcester, Coventry and now Cheltenham. All of them are obnoxious, rude and totally incompetent. Complained to Mercedes HQ and they are just as incompetent Unbelievable when trying to purchase an almost £60k vehicleIt's nowonder nobody wants to buy a Mercedes anymore
I recently purchased a new car from Mercedes-Benz of Cheshire Oaks and I couldn't be happier with my experience. From the moment I made my initial enquiry, the staff were incredibly welcoming and attentive. My salesperson, Rick Gunby, took the time to understand my needs and helped me find the perfect vehicle.The entire process was smooth and transparent. I was walked through all the vehicle features, ensuring I felt comfortable and informed.Rick even took the time to follow up after my purchase to ensure everything was going well with my new car.Overall, I highly recommend Mercedes-Benz of Cheshire Oaks. Their excellent customer service and knowledgeable team made my experience enjoyable and stress-free. I'm thrilled with my new car and grateful for the fantastic service!
Unfortunately, I had an extremely disappointing experience with the extra charges during the use of Mercedes' charging service. According to Section 68 of the Consumer Rights Act 2015, the terms of a contract, including prices and charges, must be transparent and clearly presented to the consumer. However, I was not informed of any additional fees when using the card provided by Mercedes to activate the vehicle charge. This lack of transparency in the charges is completely unfair and goes against consumer protection laws.To make matters worse, the full charge for my tank never exceeds £6, but I was charged over £120 in extra fees with no prior explanation. Even though I already pay for a parking spot included in the rent for my apartment, these charges were unjustly applied. I have attempted to resolve the issue, but without success so far. This lack of transparency is extremely frustrating and highlights a serious communication problem with consumers.
Mercedes Benz Temple Fortune site, is a mess. Their members of staff on his name Great, is anything but great.I had a problem on the electric system of my car, and all they were able to manage was, making me lose time, coming on 4 separate dates, as requested by them, but not getting served.I felt like I was invisible, and waiting for hours.
I bought a brand new GLA (new version) in September 2020 and I absolutely love the car. I also bought the service package, whereby I pay monthly for the service, which includes an MOT and they collect and deliver the car on the service day. Very convenient, though not cheap. Lookers in Tonbridge are decent people to deal with. It's Mercedes themselves that often stress me out. If you call the local garage, you are put through to a call centre and the people there are obviously not local and are working from computer. You can't ask an out of the ordinary question. If you do they say "do you want to book a service?" I have ended up driving to the garage to get an answer,After 3 years the info systems on my car needed to be renewed - i.e. paid for every year. Remote package and Navigation. I received an email two weeks ago suggesting that I "renew today for uninterrupted use" of my preferred services. OK, good idea! But when you go online to renew, it says that if I renew early I lose the rest of my current service and it starts then. So I have to wait until 1st September to renew and, guess what, the price has gone up without warning! Why couldn't I renew ahead of time for a seamless transition when the year, I had already paid for, is up?If only Mercedes were a little more customer considerate, they would lose the very poor rating they have on Trustpilot, I am sure.
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