Review Time
I would give a 0 if I could!!!I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified.When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics.After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this.It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic.Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.)On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation).This shows a total disregard for customer input and a lack of transparency.I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into.Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs.
In the past few days, Mr Jeffrey Williams excelled in preparing and arranging the purchase of my A180. I could not have navigated the computerized logistics of my purchase without his invaluable help. He excelled in his professional manner and his staggering knowledge. Jeffrey Williams is a Credit to Mercedes-Benz.
I bought a 2021 Mercedes 43 GLC AMG coupe. When almost on full lock the front tyres crab! This means they don’t run true and scrabble on the road surface, thus wearing the front tyres out earlier than expected. This kind of problem happened on earlier GLC cars and due to a steering geometry problem caused by changing the car from LHD to RHD at the factory, Mercedes acknowledged the problem and sorted the problem out by a recall and a steering geometry amendment during manufacture. However, the more expensive GLC 43 and 63 AMG models were not touched. Leaving the owners, like myself to just live with this annoying problem. I find it absolutely unbelievable that a company like Mercedes can take this couldn’t care less attitude. I think it’s despicable and despite having purchased several new Mercedes in the past, I will never buy another Mercedes car and shall advertise this on as many social media sites as I am a member of.Mercedes, you have been warned!!THE WORST CUSTOMER SERVICE EVER!!! SEE HOW MANY TIMES THEY HAVE RESPONDED TO POOR REVIEWS! NEVER! THEY DON’T EVEN SEEM TO RESPOND TO GOOD REVIEWS. IS THERE ACTUALLY ANYBODY WORKING IN MERCEDES CUSTOMER SERVICE??
I bought a 2021 Mercedes 43 GLC AMG coupe. When almost on full lock the front tyres crab! This means they don’t run true and scrabble on the road surface, thus wearing the front tyres out earlier than expected. This kind of problem happened on earlier GLC cars and due to a steering geometry problem caused by changing the car from LHD to RHD at the factory, Mercedes acknowledged the problem and sorted the problem out by a recall and a steering geometry amendment during manufacture. However, the more expensive GLC 43 and 63 AMG models were not touched. Leaving the owners, like myself to just live with this annoying problem. I find it absolutely unbelievable that a company like Mercedes can take this couldn’t care less attitude. I think it’s despicable and despite having purchased several new Mercedes in the past, I will never buy another Mercedes car and shall advertise this on as many social media sites as I am a member of.Mercedes, you have been warned!!THE WORST CUSTOMER SERVICE EVER!!! SEE HOW MANY TIMES THEY HAVE RESPONDED TO POOR REVIEWS! NEVER! THEY DON’T EVEN SEEM TO RESPOND TO GOOD REVIEWS. IS THERE ACTUALLY ANYBODY WORKING IN MERCEDES CUSTOMER SERVICE??
I would give a 0 if I could!!!I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified.When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics.After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this.It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic.Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.)On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation).This shows a total disregard for customer input and a lack of transparency.I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into.Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs.
In the past few days, Mr Jeffrey Williams excelled in preparing and arranging the purchase of my A180. I could not have navigated the computerized logistics of my purchase without his invaluable help. He excelled in his professional manner and his staggering knowledge. Jeffrey Williams is a Credit to Mercedes-Benz.
I have had two occasions to call upon Mercedes customer service UK, and on both occasions, they failed miserably! They are incompetent, will not take charge of your customer service issue, will not escalate upon request, will not give you updates, will not give you a complaints procedure and will give you default answers every time you email them, default answer “apologies for the inconvenience”. What use is this!. Basically, there is no substance In their responses, and they act like robots! The aforementioned comments have been raised on many occasions over the past couple of weeks and Mercedes UK customer service have failed abysmally. They are just a fire guard, and that’s all they act as as they give you no information, and leave you without services you’ve paid for. My navigation subscription on my 10 month old Mercedes was cancelled, for no reason. Whilst this is clearly a mistake as it should be for three years, Mercedes failed to update me, failed to escalate, failed to assign me a complaints manager failed to give me their complaints procedure even though I have requested it on several occasions. For a premium car company, Mercedes should be absolutely ashamed of themselves, for their poor customer service and for the way they treat their customers. Once they have your money and you’ve bought the car, they don’t care! Well, that’s certainly the impression they’ve given me on the two occasions I’ve had to deal with them. Absolutely appalled disgusted I’m pretty cheesed off. Get it sorted Mercedes, Get your house in order, get a complaints manager on board, and treat your customers who have a complaint, with respect and sense of urgency. My Request Number: 09736290. Mercedes contact me, as I am absolutely getting nowhere with your customer service team.
I have a 5 year old GLE450 purchased from Agnew's in Belfast. It has started to rust under one of the door handles and the paint is peeling off. When I contacted Agnew's they sent me to their body shop were it was inspected and an application sent off which Mercedes declined. I then rang Agnew's in Portadown posing as a customer and asked what the warranty is on the paint work and was told 7 years.Mercedes have told me that after 3 years the rust warranty is not applicable if there is no Mercedes Benz service history. However my vehicle does have a service history, it's not with the Agnew Group but it is with a Mercedes Authorised Repairer. This is my third Mercedes SUV and I'm very disappointed with the response from them, I don't believe they should be rusting after 5 years. My vehicle would be ready to change any time and it would make me look at a different manufacturer.
I have a 5 year old GLE450 purchased from Agnew's in Belfast. It has started to rust under one of the door handles and the paint is peeling off. When I contacted Agnew's they sent me to their body shop were it was inspected and an application sent off which Mercedes declined. I then rang Agnew's in Portadown posing as a customer and asked what the warranty is on the paint work and was told 7 years.Mercedes have told me that after 3 years the rust warranty is not applicable if there is no Mercedes Benz service history. However my vehicle does have a service history, it's not with the Agnew Group but it is with a Mercedes Authorised Repairer. This is my third Mercedes SUV and I'm very disappointed with the response from them, I don't believe they should be rusting after 5 years. My vehicle would be ready to change any time and it would make me look at a different manufacturer.
Avoid Avoid Avoid Mercedes Benz extended warranty is a joke absolute nonsense and waste of money absolutely ridiculous I took my car for a service 3 weeks ago they noticed a oil leak on the engine which they advised me to get it done I had warranty they”said it should cover the cost as it supposed to cover all mechanical and electrical work after taking my car got a phone call from Nottingham Mercedes Benz branch saying the warranty won’t cover sealed or washers work it’s absolutely nonsense it should be classed as mechanical work it’s oil leak now I have to pay all the cost from my pocket despite having “EXTENDED WARRANTY” when I bought the warranty simply they lied to me they are dodgy it’s shame on such big company like Mercedes stealing from customers I am not happy at all if you really care about your customers here is my reg please do something about it my vehicle is still with you vo04ran I am not happy at all. I tried to talk to the warranty team no one wanted to help they all just repeated themselves like recorded machin same s**t same lies 😡😡😡😡😡😡😡😡😡😡 please be careful when buying such rubbish warranties waste of money 😡😡😡😡😡
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