Review Time
Review of Mercedes WarringtonOne of the worst dealership experiences I have ever had. I spent a lot of money on a car from Mercedes Warrington, and within a week of purchase I noticed a rattling noise coming from the media screen. I immediately contacted the salesman, James Lee, who sold me the car. His response was to either bring the car back to Warrington or take it to the nearest Mercedes dealership for inspection and get a repair quote.I took the car to Leicester Mercedes, where the issue was identified. However, they explained that Warrington needed to authorise the repair cost before any work could be done. It’s now been three weeks and I’ve heard absolutely nothing from Warrington. When I chased them, I was told they couldn’t do anything and that I should deal with Leicester Mercedes directly.My conversation with James Lee was particularly unhelpful and rude. He dismissed my concerns by saying, “I’m not doing service, so I cannot do anything.” This attitude made it very clear that once the car was sold, Warrington were no longer interested in offering any support.I find this completely unacceptable, especially from a brand like Mercedes that prides itself on customer service and premium experience. Based on my experience, I would strongly advise others to avoid Mercedes Warrington – they are happy to take your money but won’t take responsibility when issues arise.
We purchased a £42,000 used Mercedes E-Class from Mercedes-Benz Leicester, and within hours of collecting the car it became clear something was seriously wrong. The vehicle was shaking heavily above 40 mph.An official inspection at Mercedes-Benz Hemel Hempstead confirmed that all four alloy wheels were buckled, meaning the car was unroadworthy from the day it was handed over.I reported the issue within 48 hours. Communication was initially good, but once the dealership was informed that the wheels needed replacing, the replies stopped completely. Despite multiple emails and calls over several weeks, I have received no updates, no plan, and no attempt to resolve the issue.I am still unable to drive the car safely and am now being forced to escalate the matter to Mercedes-Benz UK, The Motor Ombudsman, and my finance/credit-card providers because the dealership has chosen not to engage.A very disappointing experience for a £42k purchase from an authorised Mercedes-Benz dealership.Note: In my experience, many reviews shown for this dealer may not reflect the full ownership experience, as customers are encouraged to leave a review at the point of collection — before any issues have the chance to appear. This was also the case when I collected my vehicle.
Mercedes dealerships have completely different levels of how they deal with a warranty on spare parts.Mercedes of Gatwick just require the faulty spare to be returned for checking but Mercedes of Epsom require the whole car to be taken there where, for a hefty fee, they will check it out.THIS SEEMS UNETHICAL TO ME, APART FROM BEING LUDICROUSLY EXPENSIVE TO BUY THEY ARE LUDICROUSLY EXPENSIVE TO REPAIR AND WHILE THEY MAY HAVE BEEN GOOD QUALITY CARS IN THE PAST THEY ARE NOW EXCEEDINGLY UNRELIABLE AND OF POOR QUALITY.
My experience with Mercedes Cheltenham and Gloucester has always been very good …. bought my A Class Sport through them 6 years ago, it’s been trouble free. Yes probably more expensive than the garage round the corner, but for me they have been reliable. services perfectly satisfactory. personal service.
My experience with Mercedes Cheltenham and Gloucester has always been very good …. bought my A Class Sport through them 6 years ago, it’s been trouble free. Yes probably more expensive than the garage round the corner, but for me they have been reliable. services perfectly satisfactory. personal service.
🚨 Mercedes EQS 450+ – Ongoing Fault, Dealer Negligence & Warranty.Complaint Ref: 15262538 I’m sharing my experience with the Mercedes EQS 450+, a vehicle I’ve long trusted to deliver premium quality. Unfortunately, this has not been the case. In May 2025, Mercedes Stockport replaced the PTC boost heater under warranty to fix heating/AC issues. However, the problem persists, now causing the vehicle to fail charging and starting and completely DEAD... An independent EV expert has since identified the root cause: during the earlier repair, a wire was improperly adjusted, causing an earth (grounding) fault. This clearly points to negligence by the dealer. To make matters worse: I was surprised to learn my warranty is no longer valid, despite being told it was renewed.Mercedes-Benz STOCKPORT has refused to cover repairs related to this fault, which stems from their own mistake.The rental vehicle has been off-hired today (Pending Invoice for the hire), and also facing a £2,501 repair bill to retrieve my car.Mercedes Head Office has received my complaint but has not responded since 10th May 2025.As a long-time Mercedes customer who has always maintained my vehicles at an authorised dealer UNDER SERVICE PLAN, this treatment is unacceptable. Mercedes-Benz must take responsibility, cover the repairs, and communicate transparently with their customers, especially when faults arise from previous service negligence and ongoing. I need my Vehicle Back as I am left with no vehicle, despite of owning this top end EV EQS 450+ spent in excess of £115,000 and felt like I have been Scammed!!!! #MercedesBenz #EQS450Plus #CustomerServiceFail #WarrantyIssues #EVProblems #Complaint15262538 #DealerNegligence #LuxuryBrandFail
🚨 Mercedes EQS 450+ – Ongoing Fault, Dealer Negligence & Warranty.Complaint Ref: 15262538 I’m sharing my experience with the Mercedes EQS 450+, a vehicle I’ve long trusted to deliver premium quality. Unfortunately, this has not been the case. In May 2025, Mercedes Stockport replaced the PTC boost heater under warranty to fix heating/AC issues. However, the problem persists, now causing the vehicle to fail charging and starting and completely DEAD... An independent EV expert has since identified the root cause: during the earlier repair, a wire was improperly adjusted, causing an earth (grounding) fault. This clearly points to negligence by the dealer. To make matters worse: I was surprised to learn my warranty is no longer valid, despite being told it was renewed.Mercedes-Benz STOCKPORT has refused to cover repairs related to this fault, which stems from their own mistake.The rental vehicle has been off-hired today (Pending Invoice for the hire), and also facing a £2,501 repair bill to retrieve my car.Mercedes Head Office has received my complaint but has not responded since 10th May 2025.As a long-time Mercedes customer who has always maintained my vehicles at an authorised dealer UNDER SERVICE PLAN, this treatment is unacceptable. Mercedes-Benz must take responsibility, cover the repairs, and communicate transparently with their customers, especially when faults arise from previous service negligence and ongoing. I need my Vehicle Back as I am left with no vehicle, despite of owning this top end EV EQS 450+ spent in excess of £115,000 and felt like I have been Scammed!!!! #MercedesBenz #EQS450Plus #CustomerServiceFail #WarrantyIssues #EVProblems #Complaint15262538 #DealerNegligence #LuxuryBrandFail
I purchased a Mercedes-Benz GLC 300 expecting premium service — what I got instead was an endless loop of generic emails, copy-paste checklists, and zero accountability.Since early July 2025, I’ve been trying to resolve an issue with the car not connecting to the Mercedes-Benz servers — meaning none of the digital services can be activated. I confirmed in writing that all conditions were met: the car has been driven multiple times in good mobile coverage, yet support continues to ask the same checklist questions over and over again, as if my previous replies were never read.To make matters worse, I was told my refund for the non-functioning services had been “processed.” That apparently just means a request was submitted internally. No refund has been received.Contacting a dealership? They refer me to Mercedes me support. Mercedes me? Right back to the dealer. No ownership. No results. Just scripted replies and delays.If anyone at Mercedes-Benz would care to investigate, this relates to case reference 15142771 — though judging by the lack of progress, I wouldn’t hold my breath.For a brand that prides itself on excellence, this experience has been anything but.
I will never buy from Mercedes again I have had 3 cars with them over the years , the last two have had faulty alarm sensors.My car was due a recall I eventually managed to get it booked in I explained on the phone while booking my car in about my alarm going of this is on a new GLB I stated I’ve had it checked and it’s over head control panel and it’s booked in with another garage as I’m aware of Mercedes pricing.I went to hand my car in for its recall they have stated they had no recall on the car and it’s in for a diagnostic test which i stated no it was for its recall I got told they would sort it.Today I have had a invoice for £663 for a diagnostic test which I’ve already had and for them to replace the overhead unit double of what I was paying at the other garage , at first I got asked to pay £517 for the work and part they have fixed apparently for it then to jump up to £663 when I said I was paying in full and not instalments.Money greedy company that doesn’t care about loyal customers I will buy from elsewhere now
I purchased a Mercedes-Benz GLC 300 expecting premium service — what I got instead was an endless loop of generic emails, copy-paste checklists, and zero accountability.Since early July 2025, I’ve been trying to resolve an issue with the car not connecting to the Mercedes-Benz servers — meaning none of the digital services can be activated. I confirmed in writing that all conditions were met: the car has been driven multiple times in good mobile coverage, yet support continues to ask the same checklist questions over and over again, as if my previous replies were never read.To make matters worse, I was told my refund for the non-functioning services had been “processed.” That apparently just means a request was submitted internally. No refund has been received.Contacting a dealership? They refer me to Mercedes me support. Mercedes me? Right back to the dealer. No ownership. No results. Just scripted replies and delays.If anyone at Mercedes-Benz would care to investigate, this relates to case reference 15142771 — though judging by the lack of progress, I wouldn’t hold my breath.For a brand that prides itself on excellence, this experience has been anything but.
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