Review Time
Very bad services Dear team I hope you doing well I received email from Mercdes your car service due on next 4 weeks I booked service Mercdes Stockport. On 4 June 1030 in the morning I reached Mercdes Benz Stockport and after couple of hours car key given me back because car service due in October it's totally wasting my time and look after this matter and please inform the lady who speak to me in Mercdes Benz. Name. StevieDon’t trust anymore.
A surprisingly great experience from a car dealership. After being guided by Paul I was able to acquire the exact cars I was after. Not once did I feel any pressure. This experience has completely changed my mindset on car dealerships, well done Paul and thank you again.
A surprisingly great experience from a car dealership. After being guided by Paul I was able to acquire the exact cars I was after. Not once did I feel any pressure. This experience has completely changed my mindset on car dealerships, well done Paul and thank you again.
I purchased a 4 year old C300 from Mercedes Croydon 28000kmFor £27k, I could have purchased the same model from a Normal car dealer on Auto trader and saved about £7k but I decided to go direct to Mercedes thinking I was buying piece of mind.I asked for a new MOT to check the brakes before I purchase and the salesmen explained that it’s current MOT still has 8 months left and that if anything is wrong they will cover it all on my first MOT, on test driving the stop start wasn’t working and the rep said it’s because the car has been sitting and the battery will charge as I use it and again not to worry as it’s guaranteed on the first MOT, fast forward to 8 months and less than 1000km the Mercedes Bromley mot guys confirm that the reason the stop start isn’t working is the main battery needs replacing £450,00 and the brake discs and brake pads have come up as an advisory, Mercedes Croydon salesman denies everything and Mercedes say both battery and brakes are not covered despite only doing under 1000 miles, never ever again !!!
I purchased a 4 year old C300 from Mercedes Croydon 28000kmFor £27k, I could have purchased the same model from a Normal car dealer on Auto trader and saved about £7k but I decided to go direct to Mercedes thinking I was buying piece of mind.I asked for a new MOT to check the brakes before I purchase and the salesmen explained that it’s current MOT still has 8 months left and that if anything is wrong they will cover it all on my first MOT, on test driving the stop start wasn’t working and the rep said it’s because the car has been sitting and the battery will charge as I use it and again not to worry as it’s guaranteed on the first MOT, fast forward to 8 months and less than 1000km the Mercedes Bromley mot guys confirm that the reason the stop start isn’t working is the main battery needs replacing £450,00 and the brake discs and brake pads have come up as an advisory, Mercedes Croydon salesman denies everything and Mercedes say both battery and brakes are not covered despite only doing under 1000 miles, never ever again !!!
Not sure where 2 start, 2 Scottish winters and a car that totally freezes up inside making it unusable as the heating is in adequate to defrost like a normal vehicle, even though they say they carried out tests and they were adequate. I further did my own tests and proved them wrong.General Manager eventually agree this car is not working correctly and pass over to complaints, who are even less interested in the customer and their issues than the local dealership.Contacting anybody from the finance dept. is near impossible and when you do get somebody they are patronising and do not care about the customers views, they settled the finance, fine however reimbursed me with only half of the payments worth even though my car has been off the road more than it has been on it for so many issues other than the heating.You can't talk to anybody higher than the complaints handler, it is their way or no way and they are just not interested.I would not recommend anybody to visit the salesroom in Newbridge, Edinburgh, nor expect any actual assistance from the finance team who are just as useless as the initial sales team, basically it is their way or no way, avoid and go to BMW, Land Rover or even Skoda, hopefully they care more about the customer than the crooks that work for Mercedes-Benz.
Not sure where 2 start, 2 Scottish winters and a car that totally freezes up inside making it unusable as the heating is in adequate to defrost like a normal vehicle, even though they say they carried out tests and they were adequate. I further did my own tests and proved them wrong.General Manager eventually agree this car is not working correctly and pass over to complaints, who are even less interested in the customer and their issues than the local dealership.Contacting anybody from the finance dept. is near impossible and when you do get somebody they are patronising and do not care about the customers views, they settled the finance, fine however reimbursed me with only half of the payments worth even though my car has been off the road more than it has been on it for so many issues other than the heating.You can't talk to anybody higher than the complaints handler, it is their way or no way and they are just not interested.I would not recommend anybody to visit the salesroom in Newbridge, Edinburgh, nor expect any actual assistance from the finance team who are just as useless as the initial sales team, basically it is their way or no way, avoid and go to BMW, Land Rover or even Skoda, hopefully they care more about the customer than the crooks that work for Mercedes-Benz.
Do not buy from Merc Grangemouth unless you want a load of hassle and deceit .Bought car last month for over £25 k Picked it up and went to my own mechanic next morning for a quick check - 10 diagnostic faultsBudget tyres not suitable for car2 pressure caps missing , tyre pressures all wrong No inflation kit presentMost concerning - faulty exhaust Contacted Grangemouth and said where rejecting the car and where well within right to do so , they wanted to inspect it and after they did admitted there was a faulty exhaust , would order part will take a week , still rejected the car but would not refund , went to Len Cocozza CEO down there , not even an apology just saying would not get a refund . Went to Merc Head office they just went back to grangemouth - who denied all knowledge - absolute joke . Car back with new part , but blue paint brushed over inside passenger door ! Still mo inflation kit ! denying all knowledge to other 10 faults said where old ones . Tyres where standard Merc tyres then another salesman Mr Hadow said that was the tyres they came in with !!!Just a heep of trouble with this garage . You have been warned . I have taken it up with Motor Ombudsman now just so they are aware . Searching this garage , it seems the norm . I remember when John Weir and then Merc Grangemouth were of a high standard, not any more now Arnold Clark involved. Just a load of jokers .
Do not buy from Merc Grangemouth unless you want a load of hassle and deceit .Bought car last month for over £25 k Picked it up and went to my own mechanic next morning for a quick check - 10 diagnostic faultsBudget tyres not suitable for car2 pressure caps missing , tyre pressures all wrong No inflation kit presentMost concerning - faulty exhaust Contacted Grangemouth and said where rejecting the car and where well within right to do so , they wanted to inspect it and after they did admitted there was a faulty exhaust , would order part will take a week , still rejected the car but would not refund , went to Len Cocozza CEO down there , not even an apology just saying would not get a refund . Went to Merc Head office they just went back to grangemouth - who denied all knowledge - absolute joke . Car back with new part , but blue paint brushed over inside passenger door ! Still mo inflation kit ! denying all knowledge to other 10 faults said where old ones . Tyres where standard Merc tyres then another salesman Mr Hadow said that was the tyres they came in with !!!Just a heep of trouble with this garage . You have been warned . I have taken it up with Motor Ombudsman now just so they are aware . Searching this garage , it seems the norm . I remember when John Weir and then Merc Grangemouth were of a high standard, not any more now Arnold Clark involved. Just a load of jokers .
I took out the service plan my car and was told at the first service it needed a new part due to wear and tear. After getting home I checked the details I was sent and found the plan included wear and tear, so I contacted the Mercedes dealer to provide them with the relevant details from the paperwork I'd received. They told me that I had not been sold that plan, the one I had been sold did not include wear and tear and Mercedes had sent me out the wrong paperwork. I rang Mercedes to check and they said the Mercedes dealer had made an error with the application and cancelled the pack they had sold me. They then told me they could not replace it with the one I had the paperwork for as only the dealer could do this. So I rang the dealer back and they said, no they couldn't provide that pack. They blamed Mercedes customer service for providing me with the wrong paperwork but said that the paperwork I would receive if I took out a new plan would probably be the same as I received in the first place. So I am left with no service pack, a service bill and a repair bill with the Mercedes dealership blaming Customer Service and Vice Versa. I would add that the dealership was asked to contact me again by Mercedes Customer Service but I guess they're too busy.
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