Review Time
Yet another bad experience at Inchcape Mercedes in Oxford. After having to wait months for availability to repair a faulty Aircon/ heating control on a 1 year old EQV that had already been in for a heating fault that taken several attempts for Oxford Mercedes to fix. Im now being told that after the 2nd day the car has not even been looked at. This is after i was called late yesterday and was told that a mechanic had just started to look at it and they would let me know after the diagnostics had been done. Now the story is that they dont have anybody qualified to look at Electric vehicles and the person looking at it yesterday wasnt qualified !!! So many conflicting stories and excuses... its worse than dealing with backstreet cowboy mechanics. I WILL NEVER CHOOSE ANOTHER MERCEDES.
Mercedes-Benz of Slough 273-283 Bath Road, Slough, Berkshire, SL1 5PRI am not sure if this is a franchise dealer or owned and operated by Mercedes Benz UK. Whichever it is they do not deserve any Mercedes owners business because they don't seem to want it - based on my experience today. While driving into a packed car park and politely asking a suited member of management staff, who seemed particularly concerned about a broken-down Mercedes Ice-cream van, where one might find a safe place to park ones g63 AMG in the "sea" of broken down lesser (S-box) Mercedes Benz cars so one could visit the after sales department - I was told that I would not be seen unless I had made an appointment. Why one had to make an appointment to visit the after sales department was not explained. It would appear that the dealership in Slough is so busy fixing broken down Mercedes (S-boxes) they had no interest in looking after a customer who's car could make it to the dealership under its own power.After being given short-shrift by this "Tin Pot Dictator" it was clear that the MB Slough dealership is a business devoid of the general credos of customer service and courtesy that it is undeserving of further support of Mercedes Benz owners.
Mercedes-Benz of Slough 273-283 Bath Road, Slough, Berkshire, SL1 5PRI am not sure if this is a franchise dealer or owned and operated by Mercedes Benz UK. Whichever it is they do not deserve any Mercedes owners business because they don't seem to want it - based on my experience today. While driving into a packed car park and politely asking a suited member of management staff, who seemed particularly concerned about a broken-down Mercedes Ice-cream van, where one might find a safe place to park ones g63 AMG in the "sea" of broken down lesser (S-box) Mercedes Benz cars so one could visit the after sales department - I was told that I would not be seen unless I had made an appointment. Why one had to make an appointment to visit the after sales department was not explained. It would appear that the dealership in Slough is so busy fixing broken down Mercedes (S-boxes) they had no interest in looking after a customer who's car could make it to the dealership under its own power.After being given short-shrift by this "Tin Pot Dictator" it was clear that the MB Slough dealership is a business devoid of the general credos of customer service and courtesy that it is undeserving of further support of Mercedes Benz owners.
Contacted mercedes benz dealers 5 times asking for prices on certain things no reply back contacted head office in milton keynes no reply back then contacted head office in germany in march several emails grom them say they are investigating my complaints at the highest level phoned 3 times in the last 6 weeks still.no further forward i have bought 5 mercs in the last 9 years will not be buying any more customer service is nil from dealers and even there head offices are just as bad avoid at all.costs i would give them a -10
Contacted mercedes benz dealers 5 times asking for prices on certain things no reply back contacted head office in milton keynes no reply back then contacted head office in germany in march several emails grom them say they are investigating my complaints at the highest level phoned 3 times in the last 6 weeks still.no further forward i have bought 5 mercs in the last 9 years will not be buying any more customer service is nil from dealers and even there head offices are just as bad avoid at all.costs i would give them a -10
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