Review Time
Mercedes Benz Edinburgh are completely unprofessional and misguide people. I bought EQE 300 from them through a third party broker. And they said I’d receive my log book with in 3 days. After waiting for 3 weeks I contacted DVLA and found out they had never requested for the V5. When I called Edinburgh branch again why had they been lying to me about that instead of taking the responsibility manager Callum started beating about the bush and without investigating he started defending his staff called Callum Paterson who had been lying to me over the call that he had requested my log book to dvla online which he never did. Disgusting and disappointing treatment I received from them. I would suggest everyone who’s thinking to buy their car from them to think twice. They’re fraud
I guess this is a waste of time posting on here as Mercedes have never claimed the site. But here goes as a warning to others considering a purchase: A class 220cdi 2016 bought from new now with 45,000 miles on the clock, serviced every year and yesterday the engine just blew leaving me in a cloud of smoke and needing rescue. Very disappointed and really upset. Beware
I guess this is a waste of time posting on here as Mercedes have never claimed the site. But here goes as a warning to others considering a purchase: A class 220cdi 2016 bought from new now with 45,000 miles on the clock, serviced every year and yesterday the engine just blew leaving me in a cloud of smoke and needing rescue. Very disappointed and really upset. Beware
Mercedes Benz Gatwick is fantastic and Customer Service under leadership of Sales Manager Steven Forsight is so good that only rating I can give is 20 out of 10.Keep up the good work you such a good Sale Manager and a gentleman that on your day off took care of me!Dr Masoud Ahary
We recently had a deeply disappointing experience with the service at Mercedes Benz Brighton. On the 28th of last month, my son's car broke down in the middle of the highway without warning and stalled. The RAC came to check it, but they couldn’t repair it on the spot, so they towed it to Mercedes Benz Brighton, our dealer, where we have a car plan since purchasing the vehicle.My son takes excellent care of his car, and as an NHS key worker, he relies on it daily. Despite being loyal customers, Mercedes Benz Brighton ignored the RAC diagnosis and insisted on conducting their own analysis, claiming their sophisticated tools and highly trained technicians would identify the fault. They charged us £210 for this diagnosis, refusing to reduce the fee.Their diagnosis was that the car had been misfueled. However, when we requested the diagnosis report, it did not mention misfuelling, the actual fault code P209A21, which relates to the intake system, not fuel quality. Despite our assurance and evidence that my son had filled his car with diesel, they were adamant that the fuel was contaminated with petrol. To prove our case, we went to Tesco to obtain a duplicate receipt, which confirmed that my son had indeed filled the car with diesel just half an hour before the breakdown.The whole experience was time consuming and stressful. Despite this, the dealership attempted to charge £210 for the incorrect diagnosis and £1200 for repairs based on their incorrect findings. This level of service is unacceptable for a brand that prides itself on quality.I urge potential customers to be cautious and ensure they receive accurate diagnoses and fair treatment. Our experience has left me questioning the competence and integrity of Mercedes Benz Brighton. I hope this review encourages them to improve their diagnostic processes and customer service standards.To Service manager of Brighton You have a receipt proving the car was filled with the correct fuel. If you are still claiming it was misfueled, it would mean the Tesco diesel pump was contaminated, which is highly unlikely
Mercedes Benz Gatwick is fantastic and Customer Service under leadership of Sales Manager Steven Forsight is so good that only rating I can give is 20 out of 10.Keep up the good work you such a good Sale Manager and a gentleman that on your day off took care of me!Dr Masoud Ahary
Poor service, over charged for repairs which were then brought up as warranty repairs. Not told of security vulnerabilities of the keyless entry could of had keys upgraded to not give off a signal to car. Would happily of paid for this but was never mentioned. Too late now as the car I spent 40K on was stolen from the drive Complained that service plan then had a £48 cancellation fee even though the car was stolen so I had to cancel it. No sympathy from Mercedes would never deal with the brand again. Really poor at communicating with their customers worst car company I have ever had to deal with.
Yet another bad experience at Inchcape Mercedes in Oxford. After having to wait months for availability to repair a faulty Aircon/ heating control on a 1 year old EQV that had already been in for a heating fault that taken several attempts for Oxford Mercedes to fix. Im now being told that after the 2nd day the car has not even been looked at. This is after i was called late yesterday and was told that a mechanic had just started to look at it and they would let me know after the diagnostics had been done. Now the story is that they dont have anybody qualified to look at Electric vehicles and the person looking at it yesterday wasnt qualified !!! So many conflicting stories and excuses... its worse than dealing with backstreet cowboy mechanics. I WILL NEVER CHOOSE ANOTHER MERCEDES.
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