Review Time
I purchased a dining table at the beginning of February, the table top came in 3 parts and was warped so the screws to join it together wouldn't fit, the side of the table was also split so I contacted vidaXL and asked them to arrange pickup and provide a refund as I thought the table was poor quality. At first they agreed then they delayed the pickup and started making excuses about having a problem with the couriers which I knew was not true after speaking to the courier. Now they are not replying to my emails so I am left with having to take legal action to get a refund.Just read your reply!!!The last email I got from your company was on 11 March and it was from Shaira not from you, also the reply before that was from Ralph - again not you.I have not received an email from you about a refund and nothing has been deposited to my account.Please email me proof that you have refunded my account.UPDATE: I have NO email from you And NO refund in my account!
Sadly I can’t say anything particularly positive so far. I ordered a bed on the 15. February. It took a while to deliver, and once there I tried to assemble it. However, the screws didn’t fit. Despite several attempts there was nothing that could be done. Hoping for a quick help or replacement, I contacted customer support. To cut a long story short: until now, nearing the end of March, I had no replacement, no refund and no solution. And clearly no bed!
Thankyou so much gil. She helped me out. Because of some technical problem they didn’t receive payment thats why all mess was created .. but all thanks to Gil he/she helped me out. Once again thankyou so much 😊😊😊😊😊Very very bad experience They clearly denied that they can’t see my order but i can see all the details of my order on website.. nothing received . No refund . Asking me proof proof proof and I provided them all bill all the screenshot of my order payment still they can’t find my order…😡😡😡😡😡😡😡😡🤬 in Portugal. Ok send me you email id i will give you all details of my order i placed in Portugal only i live in Portugal I sent the email and attached all the prooof my order if you can help me i will be very thankful 🙏🏻 Thankyou so much I really appreciate. You worked on that
NOTHING labeled on the desk we ordered and has a million pieces to put together. My husband has put together furniture his whole life. One side (C panel) has NO drilled holes. Other holes don't line up. Many edges on the wood are chipped, terrible instructions and bent drawers hardware. He had to take everything apart and is furious. Not sure how we are going to get all these pieces back in the boxes. We have no car and REALLY hope they pick this awful desk back up and return our money immediately. Hoping the customer service is better than this terrible experience. I sent a message through Worten. I will update this review with the outcome. UPDATE: Great customer service. Happy about that.
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
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