Review Time
I am very happy with vidaXL.It is undoubtedly a virtual store full of variety and with high quality products.The service is professional and if a problem arises, the resolution is immediate and always in line with what the customer wants..Congratulations to everyone who makes this page one of the best solutions for almost everything. Nuno Almeida
UPDATE:I am editing my review from one star to three because I can confirm the company did eventually pay my refund along with a €25 euro compensation, so they can be trusted to refund eventually despite it taking a very long time. Gil in customer service was the one who did help push it through, and she was responsive, helpful and professional. So thank you to her for that. ORIGINAL REVIEW:Do not order from this company. I placed an order with them back in February, which I returned in March. Now in June - 3 months later - the money STILL hasn't been returned to my account, meaning they are holding hundreds of euros of my money. I have been back and forth with customer service and they keep promising they will make the refund but they still haven't.
Why did I order from this company again I will never learn . I ordered a garden sofa set €529.99 when it arrived I couldn’t believe how bad the quality is the chairs are the size for children the cushions are so thin that you couldn’t sit on them because the metal bars on the seat stick into your back and bum . Asked for a return on Thursday end of business today Monday haven’t heard a thing from the company just an email saying they will be in contact ? Tried there chat app got disconnected twice they said it’s probably there internet? Then got through again to be told nothing they can do I just have to wait for them to contact me . Not messing around put in a claim to paypal
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
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