Review Time
I have been with Voyage, Edinburgh for over 7 years Progressing in my role with the full support from managers. Reading these toxic reviews from “Charlotte” and “MrNice” is the funniest as it is all LIES, please do not listen! Fake accounts that can’t use their real name - I mean that tells you everything!The people we support are cared for by some amazing people - they care deeply!!I have had full support from Norma and she pushes me to be better - which just so happens to have gotten me to Regional Finals for Voyage Awards - something I would never have thought I could achieve, but she always said I could!!!I travel 40 miles to get to work because I enjoy Voyage - I could have a job across from my house with different care provider but I wouldn’t risk leaving a good thing! I mean you can ask the Care Inspectorate what she thinks of Voyage Edinburgh .. awarding us 6s!
I don’t often write reviews on my experiences with a company, but I couldn’t not shine a light on how utterly disgraceful and downright awful my time with ‘Voyage Care’ was. The people that run this firm need to be investigated immediately for their complete lack of competence. The so called ‘manager’ that was appointed to helping me and my son can only be deemed a bully- his actions towards me and other carers was absolutely atrocious!I can only hope that others will steer clear of this organisation and seek help elsewhere.
Working here in Edinburgh can be extremely difficult because of the toxic culture that’s been allowed to develop. The environment often feels bullying in nature and is ruled by fear, which has had a huge impact on staff wellbeing. People have spoken about feeling depressed, anxious, and even having thoughts of suicide because there’s nowhere to turn once you’ve been targeted.If you do your job properly, rather than being supported, you can be made to feel like a problem. Serious incidents are brushed aside or covered up instead of being risk assessed properly, simply because too much paperwork might reflect badly on management. This creates a very unsafe and unhealthy workplace.That said, many of the staff are absolutely fantastic and work hard every day to provide the best support possible. With the right leadership — a manager who had the ability to show kindness and care — this could be an amazing place to work. Sadly, under the current way of running things, that support just isn’t there.
I worked for Voyage Care in Edinburgh and want to be absolutely clear: the leadership — particularly the area manager overseeing multiple services — has created a toxic, bullying culture where staff are treated with contempt.She is aggressive when challenged, lacks any genuine compassion, and will actively target anyone she sees as a threat. She’s employed her own partner and close friends into key positions, creating an inner circle that shields her from accountability. This leaves frontline staff unsupported and silenced.After disclosing my ADHD and Autism diagnoses, the support I once had vanished. I was treated differently, isolated, and left with no option but to resign for the sake of my health and wellbeing.Her focus seems to be more on protecting her image than supporting either staff or residents. She creates glossy "inspirational" newsletters for visitors and senior management, prioritising these over real care. Even when the activities are unsuitable for service users, staff are pressured to drag them along just to create photo opportunities. If you speak up or resist, she retaliates — often aggressively.It's clear from the large number of negative reviews and complaints already available online that this isn’t an isolated experience — and yet nothing changes. The same managers are in place, the same concerns are raised repeatedly, and they continue to be ignored. The culture is broken, and the people suffering the most are the staff and the vulnerable individuals they care for.Many of the positive reviews here were written by staff during shifts under pressure from management I witnessed this first-hand.This is not what care should look like.
This organisation (Swindon Wiltshire branch- particularly difficult to deal with is Sam Arnold. She is a bully who has no respect for vulnerable adults and only cares about her job title) presents itself as person-centred and family-inclusive, but that was not my experience at all. Concerns were raised repeatedly and were met with dismissiveness, defensiveness, and a complete lack of meaningful response.The formal complaints process—described as a four-stage procedure, is a lie— it was effectively shut down at the first stage. There was no escalation, no investigation, and no transparency into serious allegations. Staff seemed more concerned with avoiding blame than addressing clear issues.Communication was poor, important information was withheld, and there was a clear reluctance to involve family or respond to reasonable questions. It felt as though raising concerns was treated as an inconvenience, rather than part of ensuring safe, effective care.If you're considering this provider, be prepared to chase answers, monitor everything closely, and advocate hard—because you won't find proactive accountability here. AVOID, all they care about is making money, they certainly do not care about vulnerable adults. They have a disgraceful and arrogant attitude towards family of people in their so called care. I wouldn't trust them to effectively care for a goldfish.
I worked at Voyage Care for five years and recently left for new opportunities. My time with the company was both challenging and rewarding — working as a Regional S Manager is no easy task, but I can confidently say Voyage is the best care organisation I’ve worked for so far. What stood out to me was the company’s genuine commitment to making a positive difference in the lives of the service users and the staff for which I am very grateful. If another suitable opportunity were to arise for me in the future, I wouldn’t hesitate to talk to them about it.I am shocked to see the company’s extremely poor rating here. This score doesn’t reflect the full picture of the company, which has strong values at its core. That said, it would be remiss not to reflect on an area where the company can grow stronger. One of the key reasons I made the difficult decision to move on was the quality of local leadership I was expected to work with or report to. Having spent decades in management roles both in the UK and internationally, I understand how critical capable and experienced leadership is — not only for the teams they directly manage but also for colleagues who are deeply committed to upholding high standards. Unfortunately, I witnessed first-hand, how a lack of strong local leadership can stifle progress, impact morale, and ultimately compromise service quality. Continued exposure to such dynamics left me concerned about the long-term impact on my own professional integrity and values. I had to decide.I believe, the reputation of any care provider is shaped at the service level, and much of the dissatisfaction reflected in staff, service user, and family feedback — particularly on public platforms — appears to stem from inconsistent or poor frontline leadership. I visited numerous services during my time and saw how service and operations managers play a pivotal role in setting the tone for care delivery and maintaining a healthy team of staff. When these leaderships fail for various reasons some being lack of experience and skills, the consequences are clear: high staff turnover, constant conflicts, reduced morale, and declining service standards. These patterns, are very visible and when repeated constantly, inevitably erode trust — not only internally but also among those the company exists to support.There’s no doubt that Voyage Care will have to to be commercially competent to sustain as an organisation, but in my experience, never at the expense of the people we supported and the staff, unlike many care providers around the country — and that’s one of the reasons I’ve held the company in high regard. The senior executives I worked with, or came to know, consistently demonstrated a genuine commitment to quality and a passion for care to the Service users and the staff. That said, one of the ongoing challenges for Voyage has been the selection and retention of strong local leaders. When the wrong individuals occupy key operational roles, it’s the frontline staff — the true backbone of the service bear the brunt. Many feel unheard, undervalued, and unsupported. Some leave voluntarily, disheartened by a lack of support from the management, while others are let go — in some cases, unfairly. Unsurprisingly, these experiences often surface in negative reviews defaming the company as a whole, which I believe the company should not dismiss but instead treat as valuable insights to guide. Personally, I want to thank Voyage Care in believing in me. I give them five stars for their values, vision, and the opportunities I had. I genuinely wish the company a sustainable and strong future. Keep striving to improve local leaderships, because the impact on clients, staff, and the company’s reputation is far too important to ignore. All the best!!
Our son has been at the old library with Voyage and is the worst place ever. Tell you he will be treated like a king but the staff have been abusive to him and ignorant, that includes managers too. Don't expect them to report anything to the CQC either. We have another service provider who are brilliant and Voyage are making it as difficult as possible, avoid at all cost.
Claim your business profile now and gain access to all features and respond to customer reviews.
Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.
surplushockeygear.com
evirtualassistants.com
ultimatetoolcompetitions.co.uk
ronin.com
pinehosting.com
knivesofthenorth.com
humanitix.com
cheapcleaningcanberra.com.au
llamaleisure.com
us.garadry.com