Review Time
I registered in October, and my account was charged $22.87 by a merchant. Then in November, I was charged $62.39 without any receipt or explanation for the increase. There's no record of any agreed rate, and I can't find any charges on my account. This service seems poorly managed. I’m waiting for clarification and an explanation from the company as soon as possible.
I paid upfront for what was supposed to be a straightforward yearly subscription. I declined all upsells, but a month later, I was charged unexpectedly for a service I never agreed to. I can't access my original invoice or see what I supposedly signed up for. The support team has not responded to my dispute. Numerous complaints indicate I'm not alone. This isn't just bad service; it's predatory and dishonest. Where is my refund? Why are they charging for unauthorized services? Avoid this company.
After seeing an ad and being drawn to the claimed benefits, I decided to try the app, thinking I was signing up for a simple one-month plan. However, after 30 days, I was charged significantly more than expected. The true price was hidden in fine print. The cancellation process is confusing, and I’m unsure if my membership is cancelled. For a mental health support tool, these tactics feel unethical. I advise anyone considering this app to be very cautious about the subscription terms.
I need a prompt response to restore trust. I want fair solutions. I never used the app due to not receiving a registration email after payment. I was charged again without notice. Now, I can't access my account despite paying. I requested a refund but was taken to cancellation instead. Keeping the initial payment is fine, but I should at least have access for a month. Please respond with a fair solution to show this isn't a scam, or I'll have to inform others.
The experience has been fantastic because the work is broken down into manageable pieces, preventing me from feeling overwhelmed. The company employs psychologists, which reassures me, and I appreciate how I'm introduced to the material. I'm enjoying the exercises.
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