Review Time
Kymm, my account manager, has been very responsive and helpful. The chat staff are also available 24/7 and replies instantly. Xapo boasts a wide array of services, especially BTC-backed loans so that I do not have to withdraw my precious BTC. Xapo's app boasts a beautiful interface that is also very functional and replete with access to all the services I need. I highly recommend Xapo to fellow BTC miners and HODLers.
My relationship with my UK bank was fine, until I mentioned Bitcoin. Then I was shocked to discover that 'my' money in NatWest wasn't actually mine: any attempt to send to crypto exchanges to buy Bitcoin simply failed. Bank said NO. Then again, dealing with crypto exchanges was a horrible experience: garish casinos with the sole aim of steering your money into alts and NFTs.All I wanted was a safe, pleasant environment to interact with my fiat and Bitcoin.Xapo Bank was that safe, pleasant environment. A regulated custodian with a sleek, elegant app where Bitcoin and fiat are treated equally, a gorgeous card with no FX fees, text and video support from a named account manager. Even the adverts are tasteful.Goodbye legacy bank; good-riddance crypto exchanges; so long sh**coins; you'll not be missed. Hello to a stress-free, Bitcoin secured future.
I haven't been a customer of XAPO Bank for very long. What I can say so far is that all transactions have been processed quickly and without any problems. The support team is also always available and helpful. Thank you very much for the excellent service.
The App is easy to use, customer service is responsive, its nice to see a business that actually replies via a person and does not rely on often hopeless chatbots. Having a published email address is good. However when all else fails (as has recently happened with the AWS outage) having a phone number to call is a good backup. Having a personal access phone number would be useful in such cases. One crypto related product which I am surprised you dont offer is digital gold, so PAXG or XAUt. PAXG in particular seems well thought of. The Xapo BTC loan product is easy & quick, options are well presented. So, all good, thanks
The company has an endless KYC, exchanges such as coinbase, I guess they wanted to see transactions since I already had sent statements of 3 months ago and Bybit are way more convenient. At the moment it has taken more than 1 month and still no clue when the process will end.
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Xapo Bank is the first fully licensed, Bitcoin-enabled bank that combines the security of traditional banking with access to Bitcoin and stablecoins. Regulated by the Gibraltar Financial Services Commission, Xapo Bank facilitates wider use cases for crypto by providing simple and secure ways to store, save, earn and transact in fiat and crypto across borders 24/7.
Established in 2013, Xapo Bank was founded on the belief in the long-term potential of Bitcoin. As the first crypto company in the world to be awarded a banking license, Xapo Bank has since evolved from an e-money wallet into a digital-first bank. Xapo Bank’s proprietary technology provides a seamless bridge between traditional finance and digital assets. Following the sale of its institutional custody business to Coinbase‘s custody arm in 2019, Xapo Bank pivoted to service solely retail customers, focusing on the protection, growth and diversification of wealth.
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