Review Time
Had an issue actually receiving my book. It just never showed up. But your company worked with me well and had my copy replaced. I hate to say it, but I had to threaten with a bad review. But I’m also sticking to my promise and said I would give them a five star review if they sent me another. It was sent in a very timely manner with Insurance. Thank you.
I was pleased with their promptness and attention and the quality and layout of my book Xlibris published. I am not pleased with their false advertising that claimed that if one referred an author to them whose book they published, they would pay one hundred dollars. I referred an author who was published more than a year ago. After calling at least several times and asking for the money, I haven't received it. The last time I called, a representative said they would get back to me in a few days. That was a few weeks ago and they haven't got back to me.
I found my 1st experience with the Xlibris teams easy to work with. They give you an experience of 'can do' and they delivered exactly what they offered. While the costs may be a concern, they allowed payment plans for each service I agreed too. They entered and listed my book at an international fair, and a multitude of online bookstores. I have gained so much knowledge on how to approach bookstores, pricing and so much more. Everyone has been exceptional. You can pick which services you want and those you don't want. One of team was extremely pushy, which was something I don't want to experience again, but it did in fact give me physical international exposure, for which I'm grateful. Their Author Learning centre is informative and accessible. My teams were helpful, and patient and were fast to return my edits, publish and print the book with delivery. I would recommend them.
Here they go again while 3 months ago xlibris had only one star isn’t it strange how xlibris have hands on the internet putting up good reviews taking down the bad reviews changing their star ratings. Ripping off the authors keeping their royalties selling there’s inspiration selling them short. I had so much information of sales good reports all taken down they call me all the time for 4 years asking for the other 4 x 500 page books but they get nothing ever again from me. Dynamics Allegiance Development. Google it the second hand copies tell tales of sales. A 21st edition volume is a very big one. Sold into the campuses around the USA 21st edition. Into biography & biographies rich & famous Discipline subjects radio & television fluent English government reference works & reference work encyclopaedia & 21st edition series. Sold at $74-$110 a copy states good reading. Into all libraries state wide library USA libraries congressional libraries. I have all the proof of sales I wonder who keeps my 10% royalties I thought 90% was very fair giving the fact the marketing was excellent. Also they put my title under another author from the UK with the same first & last name. How infuriating they are. I will sue them for copyright infringement conspiracy to defraud title embezzlement etc I’ll get the million dollars they owe me. These people are the sickness of America. They say they have headcounter inn Australia but just another lie they lie threw there teeth
Absolute scam artists. Overpriced packages meet terrible service. Once you buy a publishing package they hard sell you things like marketing and book Fair packages that are complete rip offs. Marketing packages like all their packages contain a laundry list of worthless inclusions. Marketing packages do zero marketing where it matters (ie: on Amazon) and there is no disclosure of how much ad spend is included. The book videos are terrible and most have fewer than 25 actual views. When you stop buying their add ons, they drop you like a rock and you have to fight to even get your published book finished. Xlibris are part of a group all owned by the same US company, so all equally terrible and almost predatory in their actions. For thousands less you can self publish without the rip off. Also, they own your book, you don't. Read the small print.
I am as green as grass when it comes to the process of what happens after submission, but all the people I was involved with were very helpful and answered all my questions, either by phone or e-mail. I have ended up with a product I am very proud of.
The journey of publishing was fun and amazing. I did think the package I purchased, was the wrong one recommended. As half of the services have not been valuable to be from that process. The second book going now is a much better process. Feels more trustworthy
The people, the people, the people ... or with a more beautiful word in Maori ... Tangata, tangata, tangata... made all the difference. They are real, they are professional, they are kind, they are capable of tuning in to another human being, their customer. They really know their job, and they make you feeling, you are in good hands ... and still part of the process.Like when you were a child and your bigger brother took your hand, walking through the forest at night.
I have had contact with Xlibris over many years through publishing of my books. Reprinting of books is costly and I feared that I could not afford to order any books at present. However, the Xlibris representative found a special deal that enabled me to order a smaller than normal number of copies. I appreciate the work done by the representative to enable this. He turned what felt like a negative phone call into a positive one as he worked calmly to achieve his goal without pressuring me.
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
