Review Time
It took a lot for me to write this review as I don't like complaining. I had self-publish my novel before but found it too time consuming, so I approached Xlibris via a Facebook advertisement. The marketing speech I received by Jon Goden was like music to my ears, seemingly super helpful in helping me choose the package which suits me and answering all my questions convincingly. But the first alarm bell rang when I had to pay the first instalment at the end of the phone conversation, without even getting a chance to read the agreement. So I told them to put the project on hold until I have read the agreement, which looked fine. The service provided though was another story. I paid for the Crest package, but my book had been previously edited professionally. I only needed them to format and publish, and was hoping they could handle the marketing side which I am not very good in. He convinced me to buy add-ons, including Literary Bundle and Retail Focus Australia.I am a designer but wanted to see if they can come up with a better cover design. The designs produced by their designers were so bad I had ended up telling them to use my original cover design. THEN I found out who printed their books. The same people I had printed mine when I self-published, Lightning Source (Ingram Sparks) in Melbourne! So I am paying these people to do what I have done.The book was published in May, and the pricing was set so high. My book costs more than a Brandon Sanderson new release in Amazon. I had to resort to selling the free copies I received at close to the cost.Since then it is like dragging a huge boulder uphill. I have had to chase them for every action. The simple landing page promised, presumably made by aprofessional, had glaring errors (I can make better webpages). There is still no professional review of the book done. It's 2 months after publication, and all they have done were to recycle the replies, passed me from one department to another. They even announced they will build the landing page - 3 times after I reminded them each time it has been done.I finally gave up and wrote to them to get a refund of the works they have not completed. Today they replied, with another series of emails telling me what they are doing - the same series of emails they sent time and again. Yes, including the landing page which they will be building.
Unwavering Endorsement of Xlibris PublishingAs an author committed to delivering insightful and impactful literature, I have had the privilege of partnering with Xlibris Publishing for the release of my four books:• A Comprehensive Guide to Tokenization• Unlocking XRP: The Future of Digital Finance• Mastering the Stock Market: A Comprehensive Guide to Investing and Trading• The Ultimate Guide to Cryptocurrency: From Beginner to TraderFrom the outset, Xlibris demonstrated an unwavering commitment to excellence. Their team provided expert guidance, ensuring that each manuscript was transformed into a professionally crafted book. The editorial support was meticulous, the design team brought a creative vision to life, and the production process was seamless, resulting in high-quality publications that met my expectations.Beyond the technical aspects, Xlibris's dedication to author success was evident. They facilitated global distribution, making my works accessible to readers worldwide, and offered marketing services that enhanced visibility. Their customer service was responsive and supportive, addressing any queries promptly and professionally.For authors serious about their craft and seeking a publishing partner that combines professionalism with a genuine passion for literature, I wholeheartedly recommend Xlibris. Their comprehensive services and dedication to quality make them a standout choice in the publishing industry.
I would give no stars if I couldI've had no Royalties at all and everytime you try contact them they say the payout at certain times of year Excuses excuses excuses ....not a good firm to deal with They continually ask for MORE information I've replied several time ...to be told payout only 3 times a year ....its nearly a decade since book published at an extortionate cost by XlibrisOnce more a lengthy response but no payment received regardless of Xlibris rules and regulations ....10 years on !!
Yes, they are SCAMMERS who have HIJACKED my books and are refusing to relinquish them even though I parted ways with them over a decade ago. They are continuing to "sell" my books at around a $300 mark. Thats the reason why my books arent selling. I have threatened them with legal action, however, they ignored me. I will shortly be taking legal action against them for illegally hijacking my books, and for loss of income. Xlibris response to me is a blatant lie! They are selling my books as NEW on Amazon for around $300+ hence my books dont sell! Their entire response is yet another manipulation tactic and a lie. They have NOT cancelled the sales of my BOOKS! Xlibris=SCAMMERS 100%!
I finished my book now trying to get it produced and published. It seems the pricing is a 'bait and switch'. The communication back to me sucks in general. You're 'sign-up' mgr. wont be around when the work starts. You get an off shore person assigned who is never around if you call and responds slowly via email. It is impossible to call them and get anyone on the phone. They work "banker's hours" apparently. I feel that they have a US phone number but all the work is done off shore. This is similar to most if not all "discount" book publishers/ghostwriting companies. If fear they they are just another US front to off shore workers and probably part of the giant foreign run publishing cartel. To the others posting here, I feel your pain.
Xlibris is still offering for sale my novel even though the publisher's agreement expired 9 years ago. I have not received a dime in royalties in the last 9 years, even though my novel is being sold at a dozen different bookstores.
On April 1, I got a call from someone at the company telling me that I'd "'missed" two payments. This comes to over $1000. It's odd that my rent, which is 4x the amount of one payment, went through without a problem, as did the rest of my bills. When I tried to contact them via the email on the message, it was sent back. A fraudulent email address! This casts no small amount of doubt on my part as to the company's legitimacy. I have had major second thoughts about my decision to let this company handle my book. I had trouble with them on my first book. I should've learned my lesson. Tip to writers looking at Xlibris to take care of their book: walk away!! I don't trust them. How can something be "miskeyed" when THEY'RE the ones keying it in? This company is a fraud and a scam!!!t Take your work elsewhere, authors!
This xlibris publishing cheat me $10,000 to write a book and marketing. Cannot sell a book but keep cheat author money. They cannot use the $10,000 to buy even one book. sell book is completely poor but (focus cheat author money.) Call them sale is bad. What they do is ask you spent more money to do marketing let them cheat money.
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
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