xlibris.com

They clearer communication skills work is awesome

They did a awesome job on working and completing my book communication was good until the last phase where I was supposed to receive my book signing material and didn’t receive it nor was I notified that the person I had prior contact with no longer was with the company! The communication prior about the book signing material was not that had to print material myself but they would ship it to me before my book signing but instead they let me know a day before my book signing that the book signing material had to be printed out by me which was totally unprofessional and I feel should be rectified by the company asap! I hope to do future work with with the company and would love to highly recommend them to others if this issue is professionally rectified.

Date of experience: Jun 04, 2023

What you do well you do very well

What you do well you do very well. But your focus on pushing sales and not streamlining or making the production process user friendly is why you’re struggling to attract or even retain more customers.The illustrations and the interpretations of the overall brief was amazing.But it was often overshadowed by your sales teams trying to push me to spend more money on “value added” services without understanding the motivation or the idea behind the book. Which despite already committed to a $4.5k spend had me questioning whether I would pull the contract multiple times throughout the process.This should not happen. Ever.As someone who has successfully run sales teams in numerous companies in different countries respecting the customer regardless of whether they are with you or not, is paramount to creating a business with the potential to experience exponential growth.Your business model has so much amazing potential. But it’s running upside down and as a result is often in its own way.Drop me a line if you want to talk more.Regards,Grant

Date of experience: May 25, 2023

The illustrations were great

The illustrations were greatThe Printed material is niceThe Book Consultant Brad Wilhelm was rudeMy book order that I paid for over a month ago has not arrived

Date of experience: May 20, 2023

Fast and easy to use service.

Date of experience: May 20, 2023

I had a great experience with Xlibris

I had a great experience with Xlibris. This is my second time publishing a book with them. Kaye was amazing to work with.

Date of experience: May 18, 2023

I published my 1st children's book with…

I published my 1st children's book with Xlibris, what a mistake. I had to tell them to remove the dogs genitals 3 times in the drawings. I paid them thousands of $$ and they still wanted more for marketing??? According to Xlibris, they only sold a few books in 2021, however in 2022 and 2023 I know of at least 24 people that have purchased my book, yet there is no record of the sales? DO NOT USE Xlibris, if fact do self-publish your book, self publishing companies only care about the money they receive, they don't care if your book sales!

Date of experience: May 17, 2023

Problem Solving

Date of experience: May 14, 2023

Xlibris is heavy on fees for every action related to book and slow to move forward without extra fee

In the end when I finally got 50 books I had ordered several weeks prior in time for students to get books before school was out, Xlibris came through overnighting. I have published several books with Xlibris with total satisfaction, but this time was a bit different. In the beginning I talked with so many different individuals, had lots of back and forth conversations less than satisfactory and just found many road blocks without good clarity. I still don't have what my author's discount price is for my book for ordering and have asked repeatedly to have Xlibris lower the $14.99 for a small paperback for children. This price inhibits sales in my area. To sell any books I will have to set a personally lower price for any friends and bookstore clients and be losing money, not even making prices I have paid out

Date of experience: May 13, 2023

The finished product is excellent and…

The finished product is excellent and most of the staff very helpful and professional. A little more guidance at the first editing stage would have saved many troubles later. The editors were very difficult to contact and engage. Too many unauthorized changes were made at this stage and it was too complicated to redo. Botanical works should not be tampered with, and have limited editing. Quite frustrating but overall, excellent.

Date of experience: May 12, 2023

Major turn offfound your senior book consultant…

I found your senior book consultant unhelpful and patronising. In past experience with Xlibris, I have never come across any one like Tony Adams.I found it very hard to communicate with him and the answer to my questions were long winded and unnecessary. My experience with Jane Cole was great.

Date of experience: May 12, 2023