Review Time
It’s Tommy, with regards Xlibris deserves 11/11, fast and efficient workers, very professional, friendly service and life savers. Top quality products and fantastic customer service. My favourite experiences involve these publishers.Thank you all for your hard work, the Xlibris Sirs and Madams
They are petty. One day, I went on the Google search engine and looked up my book as I wanted to share the link and I noticed all links for people to buy the hard cover book were removed. All links to buy a soft cover were removed. All kindle links were removed. They decided that Instead they were going to transfer the book file to Google and make it public, so everyone can read it for free. I never signed anything giving them permission to do this, but they thought they could do whatever they wanted after they got the money.Also, any money made off the book sales, they kept it. I think this business is petty. I wouldn’t be surprised if they’re bankrupted in a few years. I wouldn’t recommend a petty company to anyone as I thought this was very rude, but the universe saw what they did. Their company is ran from ego rather then fairness and they don’t have integrity if they did my review would be positive not negative.
Stay as far away from this company as humanly possible. Lots of promises that they were unable to deliver, and then if you knew the amount of hassle we went through to get a substandard partial refund, you would be shocked. If you insist on using them, read every tiny piece of fine print with an attorney present, because they'll nail you on everything and won't be able to deliver what they promise in the end. It's been nothing but an incredibly miserable experience. Stay far, far away.
It is important for the agents to be more proactive after processing the orders. In the process of trying to get business there are innumerable calls at the oddest hours and once they get the payment then it takes forever to even get a response and many times we don't . It is dissapointing to say the least specially since the books or services are not cheap at all. I am working on another book and do not think I would choose Xlibris again to publish it for the reasons cited above. The book cost is also very steep whereas the quality is never guaranteed. For my last book which is pictorial it was important to have the paper quality as glossy so the pictures look good and I was given this after requesting very much on the second order. I have reordered another 100 books and have been begging someone to reply to several of my emails guarantying the same but I have yet to receive a single reply from anyone assuring me the saem! I always tag every mail ie the Marketing agent, Author's solution, customer satisfaction etc. but no reply!!!
This company seems only to be interested in making money, having signed a contract with Xlibris they then wanted me to sign a second contract for more money, but not refund the first contract, which I hadn't used.When asked Xlibris to refund, Exlibris declined.The bank blocked Xlibris from charging my account from further payments, however, was not able refund the first payment due to the signed contract.I was advised to contact the ACCC, which I will do.Xlibris is not a company I would advise anyone to publish with.
Be very very careful about acquiring the services of this publisher. You have been warned. The red flag review comments noted here and from others are true. This publisher will bleed you for money and then run to the hills. They won’t keep getting away with it for much longer
The truth is, my experience with Xlibris so far not been great, good perhaps, but there are a few things I wish was done differently. FOR EXAMPLE, encouraging me to spend money on exposures that in my book would have been better spent on getting my book in book stores. How effective can be getting the book to international markets when it is only publish in English? I published 2 books before and I never thought that the font would be a problem. I am still waiting to see the book to know if I will be satisfies with the print font. The FONt size of a book can be a deciding factor on hpw many books are sold.
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A pioneer of the supported self-publishing industry, Xlibris is a book publishing company created by authors, for authors. Xlibris has helped over 60,000 authors publish over 75,000 unique titles. One of its founding principles, which still stands since the company started publishing in 1997, is that authors should have control over their work. Xlibris holds true to this purpose as they help hundreds of authors publish every month in the method of their choosing.See more
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