Review Time
First, sunrise calls me as part of their sales initiative to promote their fiber (internet). I had to tell them that the system shows me that I cannot get fiber through them (They should have known that themselves!). Then they send me to yallo (part of Sunrise). yallo has a great offer that beats all competitors. So, I quit my beloved Swisscom because yallo promises the fastest internet for very little money. After 2 months I am checking up on the hardware delivery from yallo. Response: "No worries, we send this tomorrow and it should arrive in 2 days which is 4 days before your subscription starts with us. So, no problem." 2 days later I receive a call from the technical department from yallo telling me: "We are really sorry but we cannot install fiber for you since we don't have the rights in your location. But you can switch to "regular" internet."I cannot put in words how mad I am!!! Having had 6 sales calls with Sunrise and yallo, cancelling Swisscom (another 2 calls), following up on the set up from yallo and everything to receive a call only 4 days before the switch informing me that it doesn't work??!!I totally lost trust in yallo & Sunrise and looking forward to going back to Swisscom. I rather pay a bit more knowing that I get great service and a great product!
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Jetzt mit den Sparoptionen noch günstiger mobil telefonieren!
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