Review Time
If you ever believe you will need any sort of support stay away from them.Any sort of support is only possible in useless bots or over paid landlines (not the standard free numbers).Also they don't even reply on the weekends... It's a joke of a company but it's as bad as salt, sunrise and most of the other crap networks they are all the same crap
Yallo is an Absolute nightmare!I put one star as there is no way to not give no star at all.I have a XXL contract which allows datas and phone call from abroad.Yet, THIS HAS NEVER WORKED!WORST, they are now billing me hundreds of CHF for ROAMING used in a country inyo which the unlimited data applies.I really wished I have never taken a contract with them.
Customer Service is terrible.I tried to contact them regarding VOLTE. I wrote a detailed description on the chat but then the agent just ignored me and later asked again the same questions I had. The customer service of yallo is extremely terrible. The case is still not solved.
This provider is purposely making it difficult to quit their service without paying money with a call. Their chatbot was suggested as a viable way to end my contract with as one of the options was to click quitting/ending contract. After a long discussion the chatbot claimed this was a more complicated issue and asked for my information and email to write me a ticket. Once they reached back to me they claimed they could not solve this via email but needed to do it via the chat or call again!This experience happened twice as the first time I had the chatbot write a ticket they just never got back to me and the second time they just said it couldn't be solved via email. I have screenshots of all this and will continue trying to quit this service as I have literally moved out of Switzerland and have NO use for this service. I'm exhausted and rarely leave bad reviews but this one was very well deserved.
Awful. I wanted to keep the phone number that I had in my previous company. Filled out the form, they sent it back, and asked for someone from my ex-company to sign it since it was a B2C contract. All good! Makes sense. Got the CEO signing the form, not enough, they sent it back again asking for the company stamp. I explained that the company doesn't have a stamp, and the CEO signed the form anyway (should be enough). They said okay, that's good enough. It wasn't. 1 week later, they sent the form again to fill out with the company stamp. This process of sending me the form lasted 3 weeks,+ 20 emails, 2 calls, and 0 solutions. I decided that if they can't do a contract with that number, I'm not interested in the service, and after this 1st experience, I don't want anything with Yallo. I had to pay 100 CHF to cancel a contract that never happened as an "earlycancellation". I felt I was talking to humans who only want to close the tickets, no actual solutions or critical thinking, unless I called. Waste of time, money and brain cells.
Most frustrating experience with their non-existing customer service. Took me now days to cancel all my subscriptions and I paid close to chf 1000 to cancel my contract which was still valid for nearly 2 yers. Simply couldn’t stand it anymore to try to deal with them. Went to one of their shop to cancel my subscriptions but was told this can be only via phone. But the contact number for cancellation isn’t on geheiratet website und only available by calling the normal hotline first. Stay away from this provider. It isn’t worth the cheap rates.
After much frustration, I finally have to start writing reviews here. If you are considering Yallo, be aware that their customer service is *extremely* poor.It has been 9 months since I first started the process of cancelling my abonnement (0002101478) with them. I was leaving Switzerland and called Yallo within the required notice period to cancel my contract. This process can only be done by phone. They confirmed that the termination would be processed, but since then I have had to call, chat, and send countless emails for ********9 months*******, because Yallo never concluded the cancellation on their side and kept generating bills, despite having them on the phone every month.What makes it worse:a) None of my follow-ups received any effective resolution.b) Their agents repeatedly confirmed that the cancellation was done back in January, yet the system kept charging me.c) Only last month was the contract finally cancelled — 8 months later.d) Now they are asking me to pay unblocking fees for invoices that should never have existed.e) Despite all this, they still call me to offer new products!!During our calls, Yallo's agents acknowledged that I had paid all bills due under the cancellation period. Therefore, I am not paying for additional invoices, nor for the unblocking fee.The amount of time and energy wasted on this situation is unimaginable. This has been the worst customer service experience I have ever had, and I strongly advise you not to contract with Yallo.
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