Review Time
The WORST f'ing phone company on the planet. They will try to squeeze every single cent out of you. Do yourself a favour and choose a different company, literally any company. Not only will they add in secret conditions into your contract that aren't shown online (minimum 3 year contract length, 50CHF additional sign up charge, revoke the possibility to call abroad at all, etc.), they will also not answer the phone when you reach customer support, or flat out refuse to help you. This company will make you loose your faith in humanity. Stay clear.
I would leave -5 stars if I could! I can confirm all of the other complaints: billing is very intransparent, you have to pay CHF 1.50 for every call (you have to call several times and your issue is still not solved), no email address or other means to contact them. If I had not been obliged to sign up for 24 months I would have cancelled my subscription after a few months already.
Would not recommend yallo to anyone. In the beginning, I was only looking for the price of an abonnement, but for some reason they saw this as an order. Without I wanted it or confirmed anything, they sent me a SIM card and started everything. The fees were very high. When I chatted with client support to cancel the account because I wanted to switch from provider, they gave me a discount. I had multiple issues with the connection. When I wanted to definitive cancel the account, no one was available each time, I had to try to contact them 10 times. Then they say I should have done it 2 months before cancellation. Now one month before, suddenly my SIM card does not work anymore, but they confirmed nothing was wrong with it on my side. I could not call or use 4G for a week, so I had to pay for another account in the mean time. They did not compensate me for this at all, they only tried to send me a new SIM card but did not do anything about the extra's I had to pay. In the end, they did solve the issue with the SIM card but they did not want to compensate for the inconveniences.
There appears to be an error with my fiber outlet/cable. Calling at least twice a week since 3 Weeks - they won't send me the router nor let me cancel my plan. They promise a technician or fiber expert calling me almost every time but nothing changes.Called them during my cancellation period and they promised me everything will work. 1 day after all the problems started appearing.They just make the sale on you and then stop caring.
I cannot stress enough how much I would recommend not becoming a customer at Yallo. I’m not Swiss but lived there for 6 months. When I left Switzerland I tried terminating my subscription. Since I didn’t have my Swiss simcard anymore I was only able to contact them via chat. Everytime I tried chatting with them it said it would forward my request to their cancellation team. Since there was no available agents the chat closed and they would contact me via email. Every time I do that they say I need to call even tho they advertise that termination is possible via chat. I’m not able to call their phone number since I don’t have my simcard and they don’t accept foreign numbers to call their support. I even tried not paying in hopes that if they would stop my subscription when they handed over my case to collections. They just activated it again with a big “reactivation” fee. DO NOT BUY ANYTHING FROM THEM.
So sounds like I am having a similar situation as everyone else in these comments, however I am just not going to pay their fees they are charging me for cancelation even though I gave them 3-4 months notice, they just didn't read my email. Yallo if you stfu and stop billing me, I'll delete this review. Worst customer service ever, swiss people take pride in their work, these guys probably aren't swiss.
My experience seems to be typical.Customer service is incredibly incompetent. After repeated call to them I finally found a sales woman who could solve my cable connection problem that the so called technical people could not fix.One of these, because of his incompetence, gave me 2 SIM cards mobile data for "free" 4 months ago. I am still receiving bills for these "free" cards! Despite calling customer service 3 times.My last call was directed to the Cancellation Department.I explained the situation to the woman. She said in effect, that she didn't believe me! I was insulted. She said she would listen to all of the recorded conversations to determine if I was lying or not. If not then it would still take several months to return my money.This company is borderline Mafia. Take your business elsewhere, be kind to yourself.
I moved out of Switzerland permanently in May 2025. I have tried to cancel my contract multiple times via your support chat and contact forms, but my requests were ignored. Now your support is forcing me to call a 08xx hotline, which is technically impossible to reach from abroad!You are trapping me in a contract I cannot use, while sending me bills.I demand an immediate retroactive cancellation. If this is not resolved within 24 hours, I am filing an official complaint with Ombudscom regarding unfair billing practices.My details have been sent via Facebook Messenger as well. Please check and resolve.
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