Review Time
Absolutely outrageus customer support and unbelievable connectivity issue.When using cable, yallo has been a nightmare. they forced me to use their modem, cut me out of modem mode to use my own infrastructure and made every second of this connectivity terrible.Very evident network issues and customer support could never help me and even worse has been rude to me many times. MONTHS, LITERALLY MONTHS of calls to try and get this service cancelled, today was finally thr day I broke the cains with this outrageous service.To add to the injury, after a thunderstorm my modem was managed. they sent a replacement and the replacement was never able to connect to their infrastructure, absolute clowns.
I haven't written anything here this is my very first time. BUT FFS that company is trash. If you have the opportunity to not switch pay the 20 quid a month on top - i'd even say pay 100 a month it's worth not having to deal with these clown...RUN AWAY
Yallo is by far the worst phone service I’ve ever used.If you don’t have a Swiss bank account, it’s almost impossible to pay bills without incurring extra charges. The only alternative is paying at the post office, which adds additional fees. If you happen to be abroad and can’t go to the post office, they pile on dunning fees. The system is unfair, outdated, and deliberately inconvenient. Avoid this provider at all costs.
Suddenly they charged me x 3 times the original price with no reason. I called them and they said it was a problem that happened to thousands of customers. The service was rude and arrogant. HOW can you suddenly just bill your client with more than x 3 times the amount and out of the blue change my subscription.
Terrible support. Since 10 July 2025 no proper response. Chat only creates tickets, and the only answer I get is “contact chat or call” – both useless. Feels like being forced to keep two numbers I don’t want. Cancel option doesn’t work. Extremely frustrating – I regret switching to Yallo.
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