Review Time
I placed an order on 7/12 and paid for next day delivery, yet I still have not received it. The company refunded my postage, but I'm still left waiting. This situation is unacceptable, and now I find myself on the phone trying to reach someone, resulting in more unnecessary expenses.
I paid £5.99 for "Guaranteed Next Day delivery," but it arrived two days late. I emailed the support team twice since then with no response, so I left a message on social media requesting a refund for the delivery fee. The only reply I received was to wait longer for a response. When I asked for a timeline, I got no reply. The service has been quite disappointing, and I still have not received a refund for the delivery I didn’t get.
I am extremely dissatisfied with my order for next day delivery, which took 7 days to arrive. Although the items were dispatched, the delivery service used clearly caused this issue. I reached out to the support team through the website but have not received any reply, possibly due to my request for a refund for the late delivery!
Great products, but the delivery service is lacking. The courier never brings my parcels directly to my home; they are often left at a neighbor's gate or abandoned on the grass verge far from my house. This makes me hesitant to order again.
I had not received my parcel initially, so I couldn't provide feedback on the items I ordered. However, I have now received my parcel and feel compelled to update my review because the joggers I purchased are excellent overall. It's unfortunate that I didn't get them sooner to share my thoughts.
The website is user-friendly, allowing me to quickly find what I needed, and the checkout process is straightforward with various delivery options. However, my experience soured after placing my order. I paid for a specific delivery date, expecting someone to be home. On the scheduled day, the delivery service claimed my parcel was at their depot, then said it wouldn't arrive, only to repeat that it was still at the depot. They promised delivery the next working day, which I assumed would be Sunday, but I received no updates. After contacting the support team, they responded promptly and said they would issue a refund for the delivery charge and prioritize my package. Unfortunately, they did not follow up, and the parcel did not arrive on Monday. I emailed again expressing my frustration and requested a cancellation if it didn't arrive on Tuesday. I received a generic response reiterating what I already knew. Finally, the delivery came late on Tuesday evening, well past the original delivery window. While the items were fine, the delay was disappointing, and I don’t plan to order online again while this delivery service is involved. I understand the issue was mostly with the delivery service, but I expected better communication from the support team.
I hadn't shopped with them for nearly two years due to a previous poor experience, but I decided to give them another chance and regret it. After receiving gift vouchers, I found that they are processed differently than expected, which complicated my orders. I had to place multiple orders to use my vouchers, and returning items bought with them has been a hassle. I've contacted customer service multiple times regarding a refund, but the process has been frustratingly slow, and their responses have been rude. I cannot recommend this service and certainly won't shop here again.
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