Review Time
Thanks for contacting me Justin and giving me an update. Much appreciated. placed an order on 17th January. I have had £369 taken from my account. The product still has not arrived nor a refund has been recieved. I have tried calling customer service, no one answers the phone. Numerous emails sent. Very poor service. I have
I ordered a ring doorbell through Halifax and the seller is Activate on Demand. After purchasing I realised there was no details about how long to expect an order to take to be delivered. I came on here and saw mixed reviews, so sent an email to their main customer service desk which generated an auto response in 24-48 hours.I was being one of those painful customers who needed it by a certain date and had seen an email address on a review on here for Justin (who is fabulous by the way!) so sent him a cheeky email hoping he may respond quicker than the 48 hours, just so I could check delivery and see if I needed to order a faster item from elsewhere.Long story short, Justin managed to source me the doorbell I had ordered, had it shipped out to me the very same day and i received the doorbell bright and breezy in the morning 2 days after original order.It seems like these guys get some stick for delivery and customer service (lack of contact number mainly), but honestly I couldn’t fault the quick responses and the fact Justin went above and beyond to cater to my needs.Would definitely look to order through them again for any future items that I may need.
The order for the ring bell was placed on January 9th, 2026. While we received immediate confirmation, the delivery has been delayed without any updates or tracking details shared so far.We were informed that the delay is due to backlog //high demand.A status update was expected on Monday, 12.01.2026, but despite a reminder email(s), no updates have been provided, and the team has gone completely silent. With full payment made, I, as the customer, have had to follow up on this issue, wasting time on emails and bearing the inconvenience. Similar concerns are common on this platform, yet the team appears to ignore these repeated delays, showing no learning. The automated email promises feedback within 24 - 48 hours, but nothing follows afterwards.Is this not akin to fraud- paying for an item and being left clueless while the platform that should follow up remains silent? I pity us as customers, having to continually request updates despite paying in full, only to be met with vague apologies like "We regret" or "We apologise for the delay," which mean little. Please prioritise delivering the item, and if your apologies are genuine, consider refunding part of the money for the inconvenience caused.The above (1) star is to be read with (minus) in front !!Update 1Original order placed on 09.01.2025.Update date 16.01.2026. Status - Order delivery/Tracking details awaited after (7) days.I was contacted around the time this review was uploaded. However, no dispatch details have been shared to date. The order was scheduled to ship on Monday, and per the update below, it was rescheduled to Thursday. It's Friday, and so far, regarding the delivery of my order, nothing has changed. Ring doorbell is not "Krypnyte", it is an off-the-shelf item readily available across all electronic outlets. The review above represents the inherent way the Activate on demand grievance procedures work, which can be superimposed with all other same or similar complaints posted on this platform. No corrective or preventive actions implemented. When a customer posts a review on such platforms, they will receive attention; otherwise, they will be put on hold. In my case, the response came only after I received your email on this platform and addressed the concern with Direct ID. The above rating reflects the service provided and the experienced transfer. The discount offered for the headache that follows is not acceptable, and to avoid further escalation of this matter, we request that a firm delivery date be confirmed within the next 72 hours. I have paid for my order and request that the order be delivered as soon as possible. The apologies are empty, as they neither alter the outcome of the delayed shipment nor compensate for the inconvenience, nor do they represent a firm commitment to improving future shipments. So far as order is delivered I am good in a manner that i receive it with a pinch of salt and never show up on your platform, as not worth time hessel it comes with !!!Update 2 - 19.01.2026 Justin Saves the Day for Activate on demand !!The order is delivered today .I was reached out by Justin on 16.01.2026 by way of emails and phone call to discuss concerns pertaining my order and to ensure that the matter is amicable resolved to my entire satisfaction.Updating the above rating for his honest discussion and having personally followed up on this matter.Goes on to show how an individual alone (Justin in this case)can turn mere customer "service" into customer "care" and save the day for an organisation! Thanks to Justin for his time and efforts !! 👌
I have ordered my ring door bell on 8th Jan through my Blue Light Card and I have not had a response from the company or my delivery. This is totally unacceptable as they have taken my money and no communication has been made!
Placed an order for an item via a cashback service provided by my bank. Activate OnDemand take orders/administer this on behalf of clients. I received confirmation of the order from them. I knew there was likely to be a delay in dispatch as the order had been placed around Christmas. A while later I wondered if I might be able to cancel the order as I'd had second thoughts. I did realise however that a returns process would be available if the order couldn't be cancelled. This was a case of me putting a spanner in the works, not a case of Activate OnDemand having done anything wrong. Contacted Activate On Demand Customer Services midday 30th December to request cancellation of the order, if possible. If not, then to ask if I could have an update on likely dispatch date. Knew that there might be a delay in response due to holidays.A response was received midday on 2nd January:"Thank you for getting in touch regarding your request to cancel the order.Once an order is placed, it is automatically sent to our brand’s shipping partner. As such, we have reached out to them to confirm whether the cancellation can still be completed before dispatch.If the order is no longer eligible for cancellation, no return will be initiated. In that case, we will instead provide you with an update on the expected dispatch timeframe as soon as this information is confirmed by the shipping partner.We will keep you informed as soon as we receive their confirmation. Please accept our apologies for any inconvenience this may cause, and thank you for your patience while this is being reviewed.Should you have any further questions, please do not hesitate to contact us."Very nice tone to this response and very clear in terms of how orders are processed.And on 7th January the following was received:"Your cancellation request has been approved.Thank you for staying connected.Our team is now processing your refund, and we appreciate your patience while this is being completed.If you have any questions, please feel free to reach out."The refund was pending on my account on the 7th and credited to my account a day later. All great.So a case of a matter being taken on board and followed up as promised. Had they been unable to cancel the order then I'm sure I'd have been notified of dispatch date so that I could be ready to arrange a return of the item.Throughout this the tone of the emails from the customer services agent was spot on - absolutely perfect. In my case everything in terms of customer service worked perfectly.
I've ordered a ring doorbell through bluelight order number #310664 ive not heard anything and not received my doorbell this is shocking and you've taken my money on the back of this ive now received my ring and is working thanks to Justin
I ordered a Ninja Air fryer Crisp using the cash back link on my Halifax bank account. The problem I have is their terms and conditions for returns and the customer service unless you get the email for Justin, who is very good and seems to single handedly keep the ship afloat. justin.christie (at) activateondemand comSo, in the terms it says the product to be returned has to have the seals in tact and threaten if an item is returned that is not acceptable it will be disposed of and no refund. CAN YOU IMAGINE AMAZON SAYING THAT? My advice is that the company should be avoided and shop around for a similar price. Interestingly the price on the product I returned and after chase up emails received a refund dropped in price else where within a week. Anyway thanks Justin but never again. Following the reply from Justin I will also add that they request photos of the item, unboxed? before they will send a return instructions.
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