Review Time
AOD use UPS as their delivery supplier who had package at local delivery point for 7 days. Delivery point is 2.3 miles from my house. Non Amazon prime orders can be delivered within 24 hours. Despite escalating to AOD it still took days to be delivered. My contract was with AoD not UPS, it is down to AOD to manage their chosen logistics partner not the customer.
emailed to cancel both with no help from this company also rang them quite few time but with no response am really very disappointed with this company order numbers 302561 and 302553 iv had no response they need to sort out customer support and answer the phones i wont buy from them again disappointed! Is a understatement
I ordered a ring doorbell via this website as there was BlueLight discount. I received an order confirmation email but there is no way to track your order. I emailed them on 27th Oct, and received a reply on the 28th telling me “Your order will be delivered by 28th October”. No delivery and still no way to track the order. Reading other reviews it seems the delivery can take a while.
I purchased a ring doorbell through the blue light app. I then read these reviews a panicked. I tried to cancel, and had a quick response from customer service via email. They escalated my request to cancel and in the meantime the doorbell was dispatched and arrived the following day. Great service fe start to finish.
A company based on delays and incorrect information constantly. Really difficult to get in touch with. I ordered a vacuum online using my credit card which gave a nice discount. Order was made Thursday and didn’t get dispatched till Tuesday evening. Yodel was the chosen carrier so I knew I probably wouldn’t be getting parcel. I asked for an update on Tuesday as I hadn’t received any communication other than to acknowledge my order. Customer service person had said order had been despatched and I would receive tracking information as soon as it became available. I never received this till the following day after the package was attempted to be delivered but I was not home. I was finally given the tracking. But then parcel was never seen again. Every communication results into a new ticket and at least 24 hours response time. Safe to say I will never order from here again. Update:- Justin has been fantastic in helping to get a resolution. Still waiting for Shark vacuum but I feel hopeful.
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