Review Time
I had an issue with a damaged package during transport, but Activate OnDemand’s customer support team handled everything with exceptional care and professionalism. They responded promptly, communicated clearly, and ensured that the matter was resolved to my satisfaction.Their dedication to customer service truly stood out, and they went above and beyond to make things right. It’s rare to find a company that prioritizes its customers as highly as they do.I’m incredibly impressed with their service and wouldn’t hesitate to recommend Activate OnDemand. Thank you for turning a frustrating situation into a positive experience!
I had some issues with this company but they have now been resolved to my satisfaction, by the company and in particular by Justin. It is a mark of a good company and hopefully a successful company in the way they address issues when they arise.
I ordered a ring door bell which arrived quickly but trying to arrange a return/refund has been awful. It’s now been 2 weeks and they still haven’t provided a returns address. There is no contact number for the company and they don’t reply to emails despite the 24/48 hour SLA. I now have no choice but to escalate this to my bank so I would advise to avoid this company at all costs.
Faulty machine purchased. No useful response from multiple contacts over a few weeks. Finally had to raise a debit card dispute with my bank and returned the item to their UK office as they did not supply a return address. Shockingly bad service. AVOID!!
Don't buy anything from this company. They are thieves. They sell you cheap products and then they don't accept any returns because their policy state so. UK wide there is law for returns within 14 days and this company by passes that. Really need to file a case against this company for their appaling policies and forcing customer to use their inferior quality products.
Bought Veho Kuzo Smart watch through Vodafone app, and its RRP was £499. I paid £99.95 and this was not worth it. Feels cheap and not worth £50 let alone the price I paid. How this company have can sell it for £500 shows what business they are running. I decided to return under their 14 day change your mind policy. Sent email and waited. This was back in December. I received information for courier to collect mid January, I packed it up and returned it that day. One month later no communication at all. After 10/11 emails, still no response. I raised dispute through the bank, as they can claim back the costs. 2 months later I have refund and I am happy knowing that I do not have to deal with this absolute joke of a company. Expensive, hopeless with zero customer focus. I’m glad it’s over. Please avoid them at all costs, stay well clear!
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