Review Time
Ordered a door bell via Blue Light Card and dispatch email arrived on 03/07/25 with UPS tracking. Confirmation of arrival at local delivery depot next day but 13 days later my purchase has still not arrived. Very slow email responses and no offer of sending a replacement or refund given. Very disappointing customer service I just want my money back now !
Please do not buy from this company, twice they have dispatched the wrong items to me and on both occasions told me I ordered the wrong item, even though the email I sent them included a copy of their receipt which clearly showed I ordered the right item. Customer Services are appalling, no telephone number to call them. Just a complete joke
If there was a minus I would choose that. Ordered a doorbell that arrived damaged. Contacted the company for help got a ridiculous "ticket" promising a response within 24/48 hours. Contacted them again two days later as I had heard nothing. Weak response eventually received. Over a week or so I sent approximately six emails trying to resolve this, each time the ticket pings into your in box. The small print says if items aren't returned unopened they will only give a partial refund, refunds have to be within fourteen days but given that they consistently ignore you it feels this is so you exceed the two week return window. Eventually reported them to my bank. Just had another email saying as I've raised a charge back they will no longer be looking to resolve the issue. i.e the bank pays so we don't. AVOID AT ALL COSTS AND READ ALL REVIEWS!!!!!
Order Not Received – No Communication, No SupportI placed an order for a pizza oven through Activate onDemand using a Blue Light Discount (Order #291603), spending over £300. Since then, I have received no communication whatsoever about the status of my order.I have contacted them multiple times via their official enquiries email and through their online contact form—which claims to respond within 48 to 72 hours—but I’ve had no response at all.There is no phone number to speak with anyone, and the complete lack of customer service is incredibly frustrating and concerning. At this point, I’m worried that I will not receive the product or a refund.I’m extremely disappointed and expect either a proper update or a full refund immediately. I will be escalating this further if I continue to be ignored.Avoid this company unless you want to risk losing your money.UPDATE - Following on from my review I have had a direct phone call apologizing and updating me on my order. Speaking with a person is the Best Customer Service, so fingers crossed the delivery arrives.
They said they attempted to post the item but were unsuccessful so returned it to their warehouse and in process of sending me a refund. I knew nothing about this until I called them asking where my item was. They have all my details, why didn't they call me, email me or leave item in a safe place. I had to re-purchase the item again and wait for refund on the original order. My advice to this company is....try working smarter, not harder.
I ordered two items and when only one arrived I contacted them for support the person that emailed me back was very polite friendly and knowledgeable and they informed me they would look into my issue. The very next day I got another DPD notice and as the email came through my item was at my door :) I find them to be a very honest and trustworthy company and will definitely be ordering with them again as the items I received were of great quality and the prices great thank you
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