activateondemand.com

3.3
3.3 Based on 110 reviews

We work with some of the largest brands helping to promote their products. Every day we’re adding value, strengthening loyalty, delivering insight and driving revenue for some of the world’s best recognised brands – and all the time we are delighting c...

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Average Rating

3.3

/
5

110 Reviews

5 Star
47%
4 Star
13%
3 Star
4%
2 Star
3%
1 Star
34%

Filtered Reviews

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Review Time

Margaret
I received a prompt reply to my query…

I received a prompt reply to my query and it was dealt with immediately to my satisfaction. Excellent customer services.

5
Date of experience: Sep 30, 2025
Kristina De Ramos
I've ordered ring doorbell 30th…

I've ordered ring doorbell 30th September through blue light card. Waited for two weeks didn't receive any update. I've emailed the customer service and said my order is in back order and one of my items was not available. I've cancelled it and they said I will get my refund. I've emailed again and they said just waiting confirmation from the team that my order is cancelled. I'm still waiting for my refund the process is taking too long. Will not order again in this website feels like it's a scam. It never happen to me before. Everything is so slow.Update: They processed my refund after I post here. I've received it today. Thank you

3
Date of experience: Sep 30, 2025
Amr Abdallah
Great experience

I purchased a doorbell, chime, and two cameras. Although the delivery was delayed, the customer service communication was excellent, which gave me confidence to purchase another doorbell and chime—I felt I was in good hands.The main issue I experienced, however, was with the UPS delivery. Since I work from 8 a.m. to 5 p.m., I am not at home to receive parcels. I requested through AOD customer service that the delivery be redirected to the nearest UPS Access Point, but the courier still attempted delivery to my home address.Overall, my concern lies with the communication between AOD and the delivery company, as this caused unnecessary inconvenience despite the otherwise positive service experience.

4
Date of experience: Sep 28, 2025
Sylvia Porter
A lost parcel and 4 weeks to resolve

I first ordered a ring doorbell system on 10th August, and had an email saying my order has been received and a follow up email would follow with order and tracking number. 12th august the money left my account. Mid August I had no doorbell and no further communication. I made numerous phone calls, left messages. Still no communication, so sent and email believing I had been scammed. I had an almost immediate reply, and numerous follow up emails, and my order arrived mid September. I can't fault customer service at all, once I had sent the email. They have been brilliant. 4 stars due to the hassle

4
Date of experience: Sep 12, 2025
Saima Khan
Appalling service

I ordered a Ring doorbell through the Blue light card. I did not receive the order and 2 weeks later am still waiting for a refund. Appalling service. Order number 296343.

1
Date of experience: Sep 07, 2025
Fiona
Great customer service

The customer service team have been amazing with my order as it got lost during delivery and they worked hard to keep me informed of any new information regarding my original order. They then sent out a replacement order very quickly.

5
Date of experience: Sep 06, 2025
Andrew Dowsett
Gratefull

I purchased a charger through them and it didnt work and they got onto the problem and sorted it straight away so helpful

5
Date of experience: Sep 04, 2025
Brian Gilroy
As part of TV purchase from Panasonic…

As part of TV purchase from Panasonic there was a promotion offer of £100:00 Aactivate On Demand ticket ref 26059 claim ref 294834 despite writing to the company several times (they always say that they will get back 24/48 hrs but never do) no payment has been made. Update today Sep 2nd. I have now been told that as well as a 30 coooling of period (now passed, there two further 30 day periods, one for approval, and the other for delivery.I still hold out hope!Latest news - yes i have now received my voucher, thank you.best wishes againBrian

1
Date of experience: Aug 21, 2025
Zara Shepherd
1* isn’t even worth it

1* isn’t even worth it. Ordered a ring door bell through blue light card, never got delivered and then said was going back to them. Have not received a refund or had any communication. When I tried to get in touch with them I was not able to get in contact, when emailed said email was incorrect, phoned them always said no one available. Absolutely appalling service. Ref 295493

1
Date of experience: Aug 20, 2025
Maseera Solkar
Good communication regarding my…

Good communication regarding my purchase. Once I ordered on the website I didn’t hear for a few days, however as soon as I got into contact my item was dispatched and the team kept me updated throughout until delivery

5
Date of experience: Aug 20, 2025

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Business Details

  • We work with some of the largest brands helping to promote their products.

    Every day we’re adding value, strengthening loyalty, delivering insight and driving revenue for some of the world’s best recognised brands – and all the time we are delighting customers with great shopping experiences.

  • email enquiries@activateondemand.com
  • language https://activateondemand.com

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