Review Time
6 week wait for the order to actually be packed - unbelievable! Questioned on several occasions and they said they have people working 24/7 - hard to believe. Also returned part of the order which was received by them over a week ago and upon questioning why the refund couldn’t be processed right away like other online services, they said it takes up to 28 days! Won’t be using them again.
Second time ordering products on the Adidas website, only to get an email confirming delivery of your purchase with a list of products that are out of stock and can not be delivered, this is more than 5 days after ordering and paying for the order in full. I will never order products from them online again, you never know what you might receive and what not. Shocking to think this is the online shopping standard for a brand of this magnitude.
Returned an online purchase in July. Its now end of October and I'm still waiting for a refund. I've contacted Adidas on several occasions, provided the AusPost tracking number and each time I'm told the refund will be processed in 24 hours. Very frustrating. I would avoid dealing with Adidas if you think you may need to return your purchase.
Online shopping experience, not the best, crappy website, crappy login, crappy order tracking and slow processed returns. You need to be better at this. Most online companies process the return in a day or two, and Adidas does it in 2-3 weeks, if you are lucky. Just to give you an example, after a while once Adidas received my return, I did a follow up with the customer service and I have been told, it's only the 8th day since they have received my return!.. What a joke!.. Catch up with the technology and the century Adidas.. By the way, I also need to say, once you have placed the order, you have no idea when you will receive your order, it could be next week, or next month.. and you will never be informed about it..
Placed order for 2X pairs of shoes 6th June.Received 1 pair 10th June.Called Adidas to see where 2nd pair was same day, was told would receive call back within 48 hours.Followed up again 14th June, told again would receive callback within 48hours _ no call back.Received 2nd pair 17th June, "WRONG SIZE"Called Adidas today 20th June, NO stock left in my size, given no resolution but told Id receive a callback within 48 hours.If this issue is not resolved my next contact will be to Consumer Affairs and ACCC.THIS IS RIDICULOUS.
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