Review Time
Don't ever order from this company. Online store never sent product. After following up on where product was they didn't know what went wrong. Asked for refund and keep getting told it will take 48 hours for them to get back to me. 8 days later and 4 phone calls told the same thing. Still no refund. Very poor customer service and hard to understand on the phone.
So Adidas Australia, obviously know that their online retail is appalling, this has been going on for years now, you just have to read the reviews. Instead of recognising the weak link in the overall company functionality, they’re just letting it run and more to the point just don’t give a s***t!Yes got excited about the sale, ordered a pair of kicks, 10 days later cancelled order, went to check out another pair, ordered, paid 8 days later cancelled order again even if it showed stock was available and 6 in the size still left. Pointless.
Purchased a duffel bag from their website, the sure days to expect 7-12 days delivery. On days 1-8 the status was order confirmed, awaiting dispatch from warehouse. On day 9 i received an email saying the order could not be fulfilled because it was out of stock (even tho the site said it was in stock) and I'd get a refund in 5 business days. Absolute waste of time, can't believe a company like adidas is so poor at order management.
Failed to deliver goods ordered in November in time for Christmas. Despite numerous contacts with their "help" desk and guarantee on several occasions and to "not worry" that my goods would arrive before Christmas, to then receive an email (which went to junk) on the 23rd of December that they would not be delivering in time. Adidas offered a 30% discount on my next order as compensation. Had to go out and run around on Christmas Eve to find all new presents for my kids. Their customer service is appalling and insulting, they just lie to get you off the call or chat
Expect long time to see you money back when you do a refund. My returned item arrived in Adidas warehouse on 30th November 2022 and I only got my money back on 10th January 2023 after multiple follow up with their clueless offshore customer service team.Their online system is an absolute dog breakfast.
Abysmal customer service. Slow slow slow shipping times. I dont know what adidas have an eCommerce site when they clearly have zero interest in servicing it. Their facebook page is full of people who have been waiting weeks and months for their order to even leave the warehouse. And Adidas are IMPOSSIBLE to contact. Their only direct contact seems to be Facebook which they do not respond to.
Terrible customer service, avoid at all costs. Ordered 1 month ago, was assured it will be delivered by Christmas, then got an email saying it will be delivered by today, and now it is not even shipped. Customer service makes zero effort to help customer here except "warehouse team advises 'blah' and that's all we know". What is the point of this customer service at all? Apparently this morning my order was DEFINITELY getting shipped today. Now I'm told it won't arrive before and it's not even packed yet. So an initial delivery of 2 weeks turned into 4 weeks, turned into who knows when now.What a joke of a company.
The worst customer service, the worst company you deal with, my order was delayed for 4 weeks , and one item was cancelled because not in stock Not acceptable, call center they work from home and they have noise in the background, never will buy again from adidas
After thinking Adidas was a reputable brand that would be easy to order with, how I was wrong!!! Made a order online, A company that is unwilling to make a small effort to satisfy their customers. I made the mistake of ordering from them online, thinking it would be a standard delivery that would take up to 5 days to arrive. Unfortunately, no order has been dispatched after 14 days. I immediately contacted their customer service but they could not provide me with any tracking information, which led me to believe it hadn't shipped yet.
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Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.
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