Review Time
It takes a lot for me to write a review.I just wanted to express how disappointing this sites customer service and communication has been regarding my order delivery. A week ago was supposed to be the day of delivery yet I have not even got a track and trace link?Theses were gifts and I purchased them due to the date of delivery recorded before I checked out.They make it difficult to contact let alone expecting them to respond. If they can’t provide a track and trace link for delivery at least provide a link for feedback so people affected like me can write a formal complaint.
Fulfilment efficiency is absolute pus! Ordered two weeks ago and still not shipped. Request for follow up and status update completely ignored.Their 3PL fulfilment is not up to scratch, nor is their customer service. They are trading on their brand and bleeding people dry
Adidas Australia is pretty decent overall. They have a solid selection of gear and shoes, and some of their products are really good quality. But I found prices are a bit steep compared to other brands, and delivery times can be hit or miss. Customer service was okay — nothing to write home about. Good option if you want branded sportswear, but it’s not always worth paying premium.
I’m extremely disappointed with my recent experience with Adidas.I placed an order on 3 November and was told on 5 November that my items were on the way. Then on 7 November, I received an email saying one of the T-shirts had been cancelled — which I accepted. But on 11 November, the same day I was expecting delivery, I got another email saying the shoes were cancelled too.It took Adidas 8 days to realise items weren’t even in stock, and I only found out when I was expecting the package. These were meant to be a birthday gift for my son, and because of the poor communication, I had no time to find something else.On top of that, I’ve only received a partial refund. I paid $118 in total ($50 voucher + $68 from my bank account), but I’ve only received $50.71 back. Now I’m left paying $67.29 for one discounted T-shirt. That’s completely unacceptable.This whole process — delayed cancellations, incomplete refunds, and lack of transparency — has been a total letdown.Very poor service, and sadly I’ll be thinking twice before buying from Adidas again.
I will NEVER buy another Adidas product EVER again. The sizing is not at all close to accurate and Adidas have the worst customer service I have received in 40 years!I have multiple Nike, Reebok, Vans etc. all in size US11. All fit the same. Adidas US11 isn't even close to fitting. I used an Adidas gift card to buy them. I was told it could take up to 72 hours to receive a replacement gift card and was told there were no other options at all to organise replacement shoes. It has been 120 hours and when calling to follow up I was told that "they are out of stock of digital vouchers but cannot give me any timeframe". I just have to wait an undisclosed amount of time. I asked for ANY resolution whatsoever; offered to go to a store or receive a different form of reimbursement. The only answer - just keep waiting. I asked to speak to a supervisor - Wait up to 48 hours for one to call me. Disgraceful excuse for a company.
Purchased some shoes I needed for an event in two time, purchased some socks as well, which I didn’t really need. 8 days after I made the transaction, i received a email at approximately 7pm, saying they have cancelled one of my orders, when I looked, it was the shoes that had been cancelled and didn’t have them in stock!!!!! When I emailed them, I received a email, someone will contact me in 5-7 days…it says on the website said i couldn’t cancel online orders, and the socks, were still getting delivered… This is completely unacceptable, it should not be advertised if it’s not available and certainly shouldn’t take 8 days after taking my money to tell me. Now I have to pay to pay more as I don’t have the time to purchase anything online and be delivered. Never again will I use the online purchasing and don’t feel comfortable even buying adidas products after this experience
Worst possible retailexperience not worthy of this brand. I ordered online 24 days ago and still - after 4 contacts - no-one can tell me where the items are NOR can give me a refund!Pathetically criminal, steeling customers' pocket money! And how useless is the customer service team - particularly Berna - who can't help at all with anything.Stay away from their national operations and online shopping
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Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.
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