Review Time
Won the yeezy draw. However, i was sent the wrong size. Was told to return the shoe for refund and until now I still have not gotten the refund yet. It has been more than 3 months already. Email going back and forward. Never ever buy Adidas product anymoreFix your whole customer service department! The worst experience ever
Terrible service with returns and refunds, received a dirty pair of shoes.. it’s been 2 months and I’m still waiting for a full refund. They keep lying to me and telling different things. Such a shame for international multi billion dollar company.
Absolutely disgusting. Purchased a birthday gift ( a sweatshirt) for a friend online on 14th June, after a week still no shipping information. Tried to call the customer service phone number listed on their official website, waited a long long time, no one answers. Online and apps chat function are not working at all. I searched everywhere, found messenager communication avenue. Was told today through Messenager, the order was cancelled by system already. But I never received any notification in any form, and on my account, it is still showing as an active order now. The sweatshirt in this particular colour has sold out in other retail online as well, which I could have purchased from if I was informed the cancellation earlier. Never again! Do not recommend anyone trust Adidas AU online.
If zero stars were possible, that's what you would get. Atrocious customer service, lies, false information and delays refunding my money. I placed an order on 7th June 2023 in a 30% off deal, quoted 2 days delivery, yet on 19th June, still no shipping details or item. Tried to phone customer service, said they were busy, try again later. I finally got thru on the 20th, lodged a complaint and they told me my shipping details were wrong. Considering I consistently purchase from them, I disputed this. They then said my order would be shipping the next day. I waited another week, still nothing so I contacted them on Facebook only to be told they cancelled my order on the 8th June due to no stock. I refuted that as I could buy the shoes at full price today for next day delivery. I asked why I had been lied to and why you have not refunded my payment. Was told my payment would be done in the next 3 days. It is now 13th July and still no refund, have contacted my Bank, ACCC and Fair Trading. You've lost a customer here, smarten up.
I previously read numerous 1 star reviews for adidas.com. I purchased product via PAYPAL as it is protected. I must say in my experience my order transaction from adidas.com was faultless. I ordered product easily on line with a discount also. Item arrived within 4 days of ordering. Item received exactly as described and nil issues.
Adidas australia what is going on ???? I have ordered 3 pairs of shoes in the past month. 2 cancelled eith absolutely no contact explaining and they still show as sent on my account. Last pair ordered a week ago. Seems like it didnt cancel but no shipping details. I have been back and forth for weeks contacting customer service for weeks they cant help. I can only wear Stan Smith shoes as they do not hurt my feet otherwise i would never shop with your Company again. Disgusting customer servive. I will shop the International outlets from now on which is truly crappy!
Would’ve given zero star if I could. Ordered a pair of shoes in May, their system had a glitch and removed my house number on shipping address. Tried calling customer service and on hold forever, emailed twice and no one replied. Never seen such a terrible and bad managed company. Prepare to lose your money ordering from them.
I ordered a pair of shoes via the online store. When they arrived, the box had the correct size written on them but the shoes themselves were the wrong size. I contacted their customer support who told me to return the item and they would issue a refund. 5 weeks after the shoes were delivered back to Adidas, I'm still waiting for my refund. Their official refund policy is 21 business days according to the agent or 28 days according to the website. Regardless, even according to those appalling SLAs, my refund is overdue. I've called them 5 times so far. Each time they promise the refund is coming and tell me just to wait. One agent attempted to issue a refund manually but apparently it was rejected by the finance team. I'm not sure on what grounds. Given what's happened so far, I've asked to speak to a manager but they are always "in a meeting". I've asked for an email to confirm the refund will be issued but that can't be done. I've asked what their complaints process is and they don't have one. I threatened to raise a complaint through Consumer Affairs and the agent simply says OK. Do NOT ever buy from the Adidas online shop. I wish I'd read reviews beforehand so I wouldn't have wasted my time and money, which I don't think I'll ever get back.
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