adidas.com.au

1.4
1.4 Based on 162 reviews

Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au....

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Average Rating

1.4

/
5

162 Reviews

5 Star
7%
4 Star
1%
3 Star
2%
2 Star
2%
1 Star
88%

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No response

Order thru eBay, spend over $150 with free shipping but was charged a fee. After 4 emails, 2 phone calls and 3 Facebook chats. It has been more than a month, I am still waiting for a response. Never again

1
Date of experience: Jul 02, 2021
Rosalind Cook
Terible customer service, product not delivered

Ordered shoes, no indication they were not in stock. Three weeks later called to enquire only to be told order cancelled. No reason given. Later that day received an email stating order cancelled - again, no reason given and no advice about if and when I would receive a refund.

1
Date of experience: May 07, 2021
Gideon
Ordered some trackpants and shoes…

Ordered some trackpants and shoes through Adidas and it was a smooth process. Quality was excellent.

5
Date of experience: Apr 14, 2021
Petula Turner
Terrible terrible terrible experience

Terrible terrible terrible experience. No product, refuse to refund and over an hour wasted on calls and trips to post office to return the incorrect item. Refused to send correct ones and won’t give money back.... beware!!!!

1
Date of experience: Mar 10, 2021
The worst customer service I have ever…

The worst customer service I have ever experienced.Almost 4 months since ordering and nothing. One email apologising offering a paltry discount on a future purchase. What is going on at Adidas Australia?

1
Date of experience: Feb 05, 2021
Dirk Anderson
I have continually unsubscribed to this…

I have continually unsubscribed to this website, even apparently, had someone look into why I keep getting emails, and guess what? I continue to get emails!!! I would never shop, buy or wear this brand due to the fact that nobody can be bothered to fix a simple unsubscribe. So now every email I get I return to Adidas, and guess what, no ones ever replied asking why? Absolutely appalling.

1
Date of experience: Feb 03, 2021
Tucker Johnson
Made an order and the status was…

Made an order and the status was 'waiting to be confirmed/ shipped' for two weeks, only to be cancelled without any notification. Customer Service were useless, could not provide any help at all. Will not be making a purchase directly through adidas au ever again.

1
Date of experience: Dec 11, 2020
Nadia Carter
Excellent Service

I ordered on time and received my package well before I was expecting it. Excellent service!

5
Date of experience: Dec 08, 2020
Canute C.
Terrible service

Terrible service. Charged me shipping that was supposed to be free. No reply to messages on their app or on facebook. Promised to refund within 24 hours and 4 days later still nothing.

1
Date of experience: Nov 30, 2020
Mayola Butler
They have the worst customer service!!

They have the worst customer service!!! I got a badly stiched t shirt with a hole and requested to return it and only got a response after a one and half months.That too after sending three followup emails! I ain't returning anything back! They are the absolute worst

1
Date of experience: Nov 21, 2020

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Business Details

  • Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.

  • language https://adidas.com.au

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